Maria L.

Maria Lea F. is an experienced professional in operations support, customer service, and human resources, specializing in the business process outsourcing (BPO) industry. During her tenure at Teleperformance from 2020 to 2024, she served as a Customer Service Representative, Technical Support Subject Matter Expert, and HR Officer, handling onboarding, training, employee relations, and administrative reporting. She managed complex technical escalations, troubleshooting device and connectivity issues for customers via voice and chat channels and ensuring detailed documentation of each case. As a part-time Cold Caller at Turbo Home Buyer, she conducted outbound calls, qualified real estate leads, and supported sales pipeline development. Her technical proficiency is rooted in tools such as Email Management, Google Sheets, and Microsoft Office. Her education includes a Bachelor’s in Elementary Education and licensure as a professional teacher.