Maria J.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Maria J. is an experienced Customer Experience Agent specializing in chat, email, and outbound call support within the technology-enabled services sector for companies such as Grab Philippines and Optimum Info Solutions. With a focus on real-time issue resolution for GrabMart, passenger refund validations for Move It, and large order verifications for GrabFood, Maria has demonstrated proficiency in problem solving, attention to detail, and strategic planning. Her responsibilities have included managing customer complaints, processing reimbursement requests, driver allocation, and validating special discount applications, always ensuring policy compliance and accurate documentation. Maria also gained real estate operations experience as a Sales Coordinator at PNS Realty, where she optimized data integrity, coordinated agent training, and maintained company records. Her education in Information Systems underpins her technical approach to workflow optimization and team collaboration.
Experience
Customer Experience Agent
Grab Philippines | Optimum Info Solutions · 2023 — 2025Handled real-time chat support for GrabMart by addressing inquiries regarding cancellations, missing items, and refunds while escalating complex concerns. Managed email support for Move It CNPU & Overcharging and Grab and Move It Special Discount by validating refund and discount applications, ensuring proper documentation and professional communication. Performed both email and outbound call coordination for GrabFood Large Order, confirming order accuracy and packaging, and for Schedule Rides by allocating drivers, providing reminders, and monitoring booking volumes to enhance service reliability. Processed and validated food and mart reimbursement requests for DAX Food/Mart Reimbursement, coordinating with internal teams and adhering to company policies. Conducted outbound calls for the Incident Response Team (IRT) to perform safety checks and facilitate reimbursement processes in compliance with protocols.Sales Coordinator
PNS Realty · 2022 — 2023Oversaw company correspondence and maintained up-to-date records to support workspace efficiency and data integrity. Assisted in onboarding and training new agents, distributing incentives and allowances as part of the agent management process.Shop Assistant
PNS Realty · 2022 — 2022Addressed customer complaints in a professional manner while receiving, processing, and organizing shipments and deliveries. Generated and updated records to ensure accuracy and validity of information.
Skills & Expertise
Education
- Bachelor of Science in Information SystemMakati Science Technological Institute of the Philippines · 2022 — Present
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