Maria G.
Mid-Level Customer Service Associate
Open to offersNew to PlatformAbout
Maria G. is an accomplished Customer Service Associate with extensive experience in the BPO industry, specifically focused on logistics support and problem resolution for US-based customers. From September 2024 to April 2026, she effectively managed complex shipment issues, delays, and escalations as part of the Problem Resolution Team for a FedEx account while working remotely from Davao City. Her role involved utilizing CED and CEBS to manage customer cases, update shipment tracking, and document resolutions. Maria is skilled in handling high-volume inquiries via chat and email, providing accurate shipment information, and supporting customer satisfaction improvements. Her professional journey includes roles at iQor, Concentrix, Alorica, and Ibex, where she demonstrated her proficiency in CRM tools, order tracking, and logistics coordination since October 2019. Maria holds a Bachelor of Elementary Education from Governor Generoso College of Arts and Sciences Technology.
Experience
Customer Service Associate
FedEx Account · 2024 — 2026Resolved complex shipment issues and escalations for US-based customers. Used CED and CEBS or CRM to manage cases, track updates, and document resolutions. Coordinated with internal teams to ensure accurate delivery information and handled high-volume inquiries via chat and email with empathy and accuracy. Provided clear instructions on claims, tracking, and delivery options while maintaining quality scores.Sales Representative, Customer Service, PRT Escalation
iQor, Concentrix, Alorica, Ibex · 2019 — 2026Engaged in customer service within the BPO sector, focusing on logistics support and order tracking. Provided email and chat support, assisted with product listings, and managed data entry and documentation tasks. Demonstrated problem resolution and escalation handling skills while maintaining time management and remote work discipline.
Skills & Expertise
Education
- Bachelor of Elementary EducationGovernor Generoso College of Arts And Sciences Technology · 2015 — 2019
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