MARIA V.
Senior Restaurant Manager
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EnglishTagalog
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About
Maria Victoria “Vikki” is a seasoned Restaurant Manager and a licensed real estate broker with a robust career spanning over two decades. At 888 Bistro in Davao City, she expertly managed general operations, from reconciling transactions to enhancing customer satisfaction through structured feedback mechanisms. Her role involved overseeing staffing logistics to maintain efficient service while minimizing overtime, evidencing her proficiency in strategic planning and staff management. In the realm of real estate with Ayala Land International Sales, Inc., Vikki as a Licensed Real Estate Broker, honed negotiation and contract management skills, ensuring client satisfaction through adept transaction facilitation. Vikki also held an administrative office manager role at Davao LARRS Builders, where she streamlined office operations and managed procurement, showcasing her versatility in both hospitality and administrative domains. With a Bachelor of Science in Commerce majoring in Management, her education underpins her effective use of operations management, sales analytics, and vendor negotiations to drive business success. Her career trajectory highlights a dedication to excellence and adaptive capability across diverse industries.
Experience
Restaurant Manager
888 BISTRO · 2021 — 2026Created and executed business plans aimed at enhancing food and beverage sales. Interviewed, selected, trained, and monitored staff performance. Identified and resolved issues promptly to the satisfaction of all parties involved. Guided team members on effective operational methods and procedures. Fostered a welcoming environment to ensure every customer received outstanding food and service. Enhanced employee performance by training staff on operational practices and performance strategies. Contributed to menu development to diversify offerings for customers. Monitored daily sales and invoices for financial reporting accuracy. Ensured quality control through regular line checks. Adjusted pricing, discounts, and promotions to enhance profitability. Inspected equipmentAdministrative Office Manager
Davao LARRS Builders and Industrial Supply, Inc. · 2019 — 2026Streamlined office operations by establishing effective filing systems and record management practices. Maintained supplier relationships to ensure timely material procurement. Supervised office budgeting procedures, accurately tracking expenses and implementing cost-saving strategies. Analyzed workflow for potential improvements to enhance operational efficiency. Created a welcoming office environment through organization and cleanliness. Managed report updates and account maintenance for the company database. Administered payroll and benefits, ensuring compliance with organizational policies. Monitored inventory of office supplies and executed orders to avoid shortages. Preserved confidentiality of sensitive materials, upholding professional standards. Assisted executive management with special projects aligned with business objectives. Cultivated a collaborativeLicensed Real Estate Broker
AYALA LAND INTERNATIONAL SALES, INC. · 2010 — 2017Analyzed market trends to identify investment opportunities. Built and maintained client relationships, delivering personalized service throughout the buying journey. Assisted with home staging to enhance aesthetic appeal and attract buyers. Coordinated property inspections and surveys post-sale. Facilitated client interactions to assist with loans, inspections, and credit reports. Negotiated real estate contracts to facilitate buyer-seller transactions. Provided clients with guidance on informed decision-making regarding real estate investments. Structured purchase contracts and lease agreements to secure maximum value for clients. Managed client roster to communicate new property announcements. Compiled and generated property lists with relevant details and financing options. Employed online marketingRestaurant Manager
MEXICALI GREENHILLS BRANCH · 2007 — 2009Implemented business plans to increase profitable sales of food and beverages. Conducted thorough interviews, selected, trained, and supervised team members. Enhanced efficiency by addressing process bottlenecks through employee training and coaching. Ensured accurate financial reporting by monitoring daily sales and invoices. Maintained precise accounts by meticulously handling cash to reduce discrepancies. Managed food supply levels effectively through monitoring and reordering practices. Supervised food preparation, adhering to safety protocols. Strengthened financial controls to mitigate theft and loss, ensuring accurate cash management. Coordinated staff scheduling to ensure appropriate shift coverage. Analyzed sales data to detect trends, adjusting inventory purchasing as necessary. EstablishedAssistant Supervisor
PANCAKE HOUSE, INC. · 2002 — 2003Provided leadership vision and set team direction. Evaluated employee performance and delivered coaching for improvement. Monitored budget expenditures and implemented revisions as necessary. Suggested policy changes to improve team productivity and effectiveness. Managed documentation related to payroll, inventory control, and operational workflow. Prepared reports and submitted them to upper management. Addressed and resolved customer complaints proactively, adapting policies to changing needs. Collaborated with staff to achieve established goals. Oversaw workflow monitoring to enhance time management and productivity. Enforced company policies and regulations to clarify expectations consistently. Ensured clean and organized production spaces to prevent hazards and inefficiencies. Collaborated with managementAssistant Manager
MC GEORGE FOOD INDUSTRIES · 1996 — 2002Oversaw daily operational management to meet quality and performance expectations. Ensured security measures were in place to protect personnel and property. Enhanced employee performance and satisfaction to boost retention. Set performance targets to drive organizational success and motivation. Leveraged customer service and analytical skills to resolve concerns and foster loyalty. Maintained positive customer relations through direct problem-solving and corrective actions. Managed recruitment, interviews, and onboarding for new employees, establishing a mentoring program. Improved staffing during peak periods by managing employee schedules and addressing attendance issues. Fostered positive relationships among team members to enhance workplace morale and retention. Efficiently managed budgets
Skills & Expertise
Education
- Bachelor of Science: Commerce - Major in ManagementColegio de San Juan de Letran - Intramuros, Manila · 1992 — 1996