Maria M.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Maria M. is an experienced Customer Service Representative with a strong background working in diverse service environments, notably at TELUS and FIS Global Solutions. She has honed her skills in handling inquiries, resolving complaints, and adeptly multitasking in fast-paced settings. Throughout her career, Maria has efficiently provided voice and digital support by addressing inbound inquiries, managing multiple live chats, and responding to customer emails. Her expertise in handling taxpayer queries and providing digital support showcases her proficiency in Active Listening, empathy, and compliance. In her previous role as an Appointment Setter at IBloosom, Maria managed appointment scheduling to optimize care compliance. Additionally, with a background in architectural technology, Maria has applied her skills in sustainable design at Lux Company, where she worked as a CAD Operator and Structural Estimator, leveraging her proficiency in AutoCAD and Revit Architecture to create detailed structural plans and perform precise material estimations.
Experience
Appointment Setter/ Member Engagement Specialist
IBlossom · 2026 — 2026Scheduled, rescheduled, and canceled clinic visits or telehealth consultations. Sent proactive appointment reminders and conducted follow-up calls to enhance care compliance.Blended Customer Service Representative/Help Desk
TELUS · 2022 — 2026Provided blended customer service and help desk support. Managed billing issues, presented products, processed orders for phones and telco equipment, and guided customers through the company website for online orders. Handled inbound inquiries regarding order statuses and technical issues, along with managing multiple live chats or responding to customer emails.Customer Service Representative
FIS Global Solutions · 2022 — 2022Handled taxpayer queries concerning refund status, account discrepancies, or eligibility via phone. Explained complex tax calculations, policies, or processing delays clearly, while ensuring compliance.Customer Service Representative
Alorica MJ Plaza · 2021 — 2022Delivered customer service while managing billing issues, presenting products, processing orders, and assisting customers through the online ordering system.Customer Service Representative
Hinduja Global Solutions · 2021 — 2021Addressed customer service inquiries and provided support on various issues to enhance customer experiences.CAD Operator/ Structural Estimator
Lux Company · 2016 — 2021Operated CAD software to create 2D/3D structural plans and architectural details. Performed estimations by calculating quantities for materials and ensured compliance with local engineering codes through accuracy checks of structural drawings.Production Operator
SAMSUNG · 2014 — 2015Operated production machinery by configuring machines, feeding raw materials, monitoring production processes, and inspecting finished goods for quality defects.Customer Service Representative
Alorica · 2015 — 2015Provided customer support during holiday seasons, assisting customers with their orders for gifts.OJT CAD Operator
Extraordinary Company · 2013 — 2014Assisted with CAD operations during on-the-job training, ensuring drafted plans adhered to local and national building codes, zoning laws, and health safety standards.Freelance/ Draftsman
Boaquin's Construction Company · 2011 — 2011Worked as a draftsman on a freelance basis, producing detailed plans and ensuring compliance with relevant codes.
Skills & Expertise
Education
- Architectural TechnologyTechnological University of The Philippines · — — 2015
- High School DiplomaNew Ormoc City Nat'l High School · — — 2009
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