Maria N.
Mid-Level Technical Support Advisor
Open to offersNew to PlatformPortfolios
About
Maria N. is a detail-oriented professional with over three years of experience in administrative support and technical customer service. She has played a vital role in managing lead conversion and account upgrades at Concentrix, leveraging her expertise in Salesforce to directly contribute to sales growth. In her capacity as an Advisor 1, Maria efficiently handled 50-100 daily technical and sales inquiries, maintaining high accuracy with data entry in Excel. Her role as an Administrative Assistant 1 at LGU Bantayan further honed her executive support competencies, where she orchestrated complex travel itineraries and managed payroll with advanced Excel techniques. Maria's stellar coordination skills extended to project management, where she oversaw safety audits across 25 Barangays, ensuring compliance and timeline adherence. She is proficient with Microsoft 365 and Google Workspace, making her a versatile asset in any fast-paced environment.
Why hire me
"You should hire me because I offer a unique combination of high-energy administrative excellence, proven technical adaptability, and a data-driven approach to operations. Over my three plus years of professional experience spanning both the corporate tech support sector and local government administration, I have mastered the art of managing operational chaos and turning it into streamlined, compliant workflows. I don't just execute tasks; I optimize processes. Whether it is managing over 100 high-priority client interactions a day, engineering complex multi-transit travel itineraries, or auditing financial and procurement pipelines using advanced data tools, I consistently deliver accuracy and growth. I am ready to step into this Administrative Virtual Assistant role and immediately elevate your team’s daily productivity, protect your time, and support your strategic business goals.
Experience
Advisor 1, Technical Support
Concentrix · 2021 — 2022Managed lead conversion and account upgrades using Salesforce, contributing to sales growth. Addressed 50–100 technical and sales inquiries daily, maintaining accuracy in data entry through Excel. Served as the primary point of contact for clients, prioritizing their needs to ensure swift resolutions. Organized call logs in Excel, distinguishing between support calls and sales conversions to provide insights for leadership.Administrative Assistant 1
LGU Bantayan · 2019 — 2021Created travel itineraries and liquidation reports to meet organizational compliance. Coordinated travel plans by cross-referencing transit tickets and personnel schedules while ensuring adherence to regional documentation requirements. Managed payroll through advanced Excel functions and oversaw procurement processes by drafting Purchase Orders (POs). Led safety audits and field visits across 25 Barangays, showcasing effective time management and coordination skills.
Skills & Expertise
Education
- Bachelor of Elementary EducationMadridejos Community College · 2012 — 2017
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