Maria N.
Senior Hospitality Business Development Manager
Open to offersNew to PlatformAbout
Maria N. is an experienced hotel professional with over a decade in the hospitality industry, holding roles that span property management, business development, hotel operations, and account management. Her experience includes leadership positions at companies such as RedDoorz Philippines, where she managed property activation, contract negotiations, and operational oversight, as well as at TravelLine/Exely, focusing on market expansion and client relationship management. Maria N. has also driven onboarding processes as Team Leader for HyperGuest, guiding teams in cross-functional coordination and workflow optimization. With a background that includes operational management, staff training, and guest services at Montebello Villa Hotel and involvement in startups, she is proficient with CRM tools such as Zoho, Hubspot, Zendesk, and Bitrix, and has a Bachelor of Science in Hotel and Restaurant Management from the University of San Carlos - Main.
Experience
BUSINESS DEVELOPMENT MANAGER
TRAVELLINE/EXELY Hospitality Sales Innovations Pte Ltd. · 2022 — 2025Generate leads, conduct client calls, and present services. Establish enduring connections with clients and partners. Engage in market expansion, brand recognition, business development, and product diversification.ONBOARDING TEAM LEADER
HyperGuest · 2025 — PresentGuide teams through the client onboarding processes from start to finish. Focus on process optimization, coordinate cross-functionally, and streamline workflows across departments. Train and mentor team members to meet onboarding targets and improve client satisfaction.MEMBER ONBOARDING SPECIALIST- MORNING LEAD
PadSPlit · 2024 — 2024Introduce the platform to members through phone consultations and virtual meetings, maximizing service utilization. Present suitable alternatives for members and oversee team members while aiding in workflow streamlining across various projects.BUSINESS DEVELOPMENT MANAGER
RedDoorz Philippines · 2021 — 2022Assist organizations in enhancing brand recognition and achieving financial growth. Foster successful, long-term relationships with key clients while focusing on market penetration, product development, market expansion, and diversification.ESL Instructor
Engoo · 2020 — 2021Educate non-native speakers in English. Design and deliver lessons, assess progress, and provide feedback to create an engaging learning environment.AREA OPERATIONS MANAGER
RedDoorz Philippines · 2018 — 2019Oversee all operational concerns and functions of hotel partners. Provide training to hotel staff in alignment with RedDoorz standards, covering various departments including Front Office, Housekeeping, and Food and Beverage. Conduct random inspections and coordinate with online booking portals like Booking.com and Agoda.PROPERTY & RELATIONSHIPS MANAGER
RedDoorz Philippines · 2019 — 2019Review and approve properties for activation. Engage with hotel owners to discuss contract details and payment schemes while managing expectations. Conduct research on property trends and algorithms to optimize sales and identify target markets.FRONT OFFICE SUPERVISOR/ FO - OIC
Montebello Villa Hotel · 2015 — 2018Supervise the daily shift process ensuring compliance with standard operating procedures. Train and guide front desk team members, resolving issues while coaching for quality operations. Resolve customer complaints effectively, supervise billing instructions, and maintain optimal front desk operations.FRONT OFFICE AGENT
Montebello Villa Hotel · 2014 — 2015Register guests, assign rooms, and assist with pre-registration and reservations. Ensure compliance with credit and cash handling policies while coordinating room status updates with the housekeeping department. Handle cashier functions and respond to incoming calls for inquiries.ROOM ATTENDANT
Furnace Creek Resort Death Valley, California · 2012 — 2012Responsible for cleaning and servicing guest rooms to ensure a pleasant experience. Maintain cleanliness and address guest inquiries while updating room status. Coordinate with Public Area Attendants and Front Office Departments, manage trash segregation, and oversee laundry exchanges.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementUniversity of San Carlos - Main · 2009 — 2013
- Masters in Business AdministrationWorld City Colleges - Quezon City
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