Maria T.
Senior Logistics Operations Manager
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About
Maria Teresa S. is a logistics professional with a decade of hands-on experience in the freight forwarding and multimodal transport industry. As a Process Expert at Maersk Manila Global Service Center, she managed customer case handling in Salesforce, executed cargo documentation, billing, and invoicing, while driving process improvements and collaborating across departments to deliver seamless logistics solutions. Previously, as a Freight Forwarder and Logistics Coordinator at Al Mazroui International (MICCO) in Qatar, Maria Teresa S. achieved a 90% customer acceptance rate for quotations, maintained a 100% compliance record, and optimized rate negotiation and load planning with international carriers. Her expertise extends to utilizing SAP ERP, CargoWise, and advanced functions in Microsoft Excel and Google Workspace to deliver efficient, compliant operations in global ocean freight and truck dispatching scenarios.
Experience
Process Expert
Maersk Manila Global Service Center · 2018 — 2025Managed customer inquiries via email in Salesforce, ensuring case resolutions occurred within 4 hours while achieving high customer satisfaction levels above 85%. Executed logistics processes with precision, which included handling cargo documentation, billing, and invoicing. Collaborated with various departments to guarantee smooth end-to-end logistics solutions.Freight Forwarder | Logistics Coordinator
Al Mazroui International (MICCO) Qatar · 2014 — 2017Provided precise quotations and engaged in rate negotiations, leading to a 90% acceptance rate from customers. Coordinated international shipments and bookings with carriers and shipping lines to ensure a 98% on-time departure rate. Served as the main contact for shippers, consignees, carriers, and port authorities, enhancing communication effectiveness and reducing coordination errors by 25%. Ensured compliance with international trade regulations and customs requirements, maintaining a 100% compliance record during audits. Oversaw billing, invoicing, and payment collection, achieving a 20% reduction in outstanding receivables through efficient processes. Addressed operational challenges such as delays and documentation mistakes, which involved researching cargo discrepancies with a 95% resolution rate without escalation.
Skills & Expertise
Education
- Bachelor of Science in NursingFar Eastern University Manila, Philippines · — — 2008
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