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Maria V. — Mid-Level Customer Service Representative from Philippines

Maria V.

Mid-Level Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Maria Victoria P. is a seasoned professional with a diverse background in customer service and data analysis. Currently, as a Customer Service Representative at Concentrix-Davao, she adeptly manages inbound calls and customer inquiries within a healthcare service context, demonstrating her effective communication and problem-solving skills. Previously, she served as a Data Analyst at 1840 & Company, where she was integral to maintaining data accuracy and proper tagging. Her extensive experience also includes roles as an Order Placer and Customer Service Specialist with CNM BPO Solutions, where she facilitated food order deliveries and ensured high levels of customer satisfaction. Maria Victoria's earlier experience as a Booking Agent at First Sourcing Solutions underscores her ability to handle client scheduling and manage customer care in the beauty and wellness sector. Her tenure as a Store Supervisor at Davao Central Convenience Store showcases her leadership in managing inventory and customer interactions. With skills in Google Drive, time management, and CRM, Maria Victoria brings a comprehensive skill set to her roles.

Experience

  • Customer Service Representative

    Concentrix-Davao · 2023 — 2024
    Handled inbound calls, addressed inquiries, and resolved issues within a healthcare service. Managed order placement and tracking, along with updating account balances, and transferred calls to the escalation team when necessary.
  • Data Analyst

    1840 & Company · 2021 — 2023
    Validated data accuracy, ensured proper tagging, and facilitated call transfers to representatives.
  • Order Placer / Customer Service Specialist

    CNM BPO Solutions-Davao · 2018 — 2021
    Communicated with various restaurants in the U.S.A. for pickup and delivery food orders. Resolved customer issues while meeting productivity and satisfaction objectives for both customers and merchants.
  • Booking Agent/Appointment Setter

    First Sourcing Solutions Pte. Ltd. · 2017 — 2018
    Generated outbound calls to lead clients in Malaysia and Singapore for appointment setting. Managed scheduling to ensure clients attended their spa appointments.
  • Store Supervisor

    Davao Central Convenience Store-Cabantian Branch · 2016 — 2017
    Overseen stock management, inventory, and product displays. Addressed customer inquiries and complaints while implementing store policies and safety standards.
  • Sales Promoter

    Myrich Apparel Shoppe · 2008 — 2015
    Managed sales targets and customer orders, promoted products, and maintained displays along with sales reporting and inventory management.

Skills & Expertise

Education

  • Bachelor of Science in Elementary Education
    University of Mindanao-Davao City · 1994 — 1995
  • Bachelor of Science in Elementary Education
    West Negros University-Bacolod City · 1992 — 1994

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