Maria F.
Mid-Level Sales and Marketing Team Leader
Open to offersNew to PlatformPortfolios
About
Maria Fe D. is a results-driven and dependable professional with over a decade of experience in improving operational efficiency and team performance. She has honed her expertise in Sales & Marketing, Business Development, and Data Collection & Analysis. As a Team Leader at Workforce Outsourcing, she managed marketing designs and content, led meetings with high-level executives, and oversaw multiple projects focusing on data enrichment and outreach. Her previous roles include a Sales Development Representative at Catalogs.com – Dynalog, where she excelled in cold calling and client correspondence, and a Business Sales Associate at Supportware – CIENCE, where she enhanced her skills in client relations and appointment setting. Maria Fe began her career in the customer service industry, working her way up from a Call Center Representative to a Team Captain at Teleperformance. Her diverse experiences also include roles in virtual assistance and technical support for leading companies. Maria Fe holds credentials in Call Center Management from Bulacan Polytechnic College, where she received local government and municipal scholarships.
Experience
Team Leader
Workforce Outsourcing · 2022 — 2026Managed team performance, engaged in marketing design and content development, and held discussions with senior leadership. Conducted lead generation and research activities, created and personalized outreach efforts, and performed data cleaning and mining. Oversaw multiple projects focused on data enrichment and outreach efforts.Virtual Assistance
The Pipeline · 2021 — 2022Conducted lead generation and research, provided personalization services, and managed scheduling and bookings for the CEO, both personal and work-related. Served as a transcriptionist for online meetings with potential clients.Sales Development Representative
Catalogs.com – Dynalog · 2021 — 2021Executed cold calling and managed client correspondence, including tracking and communications. Engaged in lead generation and personalization, edited materials using Canva, scheduled appointments with prospective and current clients, and conducted detailed report management and research for preparatory purposes.Business Sales Associate
Supportware – CIENCE · 2019 — 2021Oversaw client correspondence, recording and tracking communication. Scheduled appointments with potential and existing customers to promote products and services, engaged in cold calling to secure a minimum number of appointments weekly, and researched prospective markets to prepare for client interactions.Technical Specialist
Concentrix – Google · 2016 — 2019Troubleshot customer issues related to products and services, demonstrated professionalism during customer interactions, and managed customer expectations regarding support and technology functionality to enhance user experience. Responded to support calls promptly to reduce delays.Team Captain
Teleperformance · 2014 — 2016Led a team of 15-18 agents, trained team members to leverage their strengths and address weaknesses, managed team performance, and conducted cluster meetings. Implemented solutions based on root cause analysis.Call Center Representative
Teleperformance · 2010 — 2014Adhered to company policies and scripts to meet call time and quality standards. Enhanced productivity by following call scripts and managing conversation flow, while minimizing process delays through operational protocols and training in client account management.Cold-Calling - Appointment Setting
Call Solutions HubPerformed appointment setting and engaged in cold calling to generate leads.Project-based
XLR8Engaged in lead generation and research, as well as managed email campaigns.Project-based
Rare KarmaConducted cold calling and facilitated appointment setup.
Skills & Expertise
Education
- Call Center ManagementBulacan Polytechnic College
Interested in this professional?
Sign in as an employer to save this profile or invite Maria F. to a job.
Sign in as an employer