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Maria Y. — Mid-Level SEO Operations Manager from Philippines

Maria Y.

Mid-Level SEO Operations Manager

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Maria Yohanna B. is an experienced Operations Manager specializing in SEO and Advertising Operations at Teleperformance PH in Angeles City. She has advanced through multiple roles, including Quality Supervisor and Escalations Specialist, demonstrating expertise in AI-driven workflow automation, escalations management, and process optimization within fast-paced B2B Support and digital advertising industries. Maria Yohanna B. successfully led the full operational delivery of high-impact programs—overseeing KPIs, service levels, and team leadership for quality coaches and frontline staff. She played a pivotal role in developing and scaling initiatives like MAP Copilot AI, facilitating data-driven operations improvement and business adoption. With certifications such as Lean Six Sigma Yellow Belt and Microsoft Advertising, her background encompasses process improvement, executive communication, analytics, and comprehensive team development.

Experience

  • Operations Manager

    Teleperformance PH · 2024 — Present
    Oversees all operational delivery for the program, ensuring consistent KPI achievement, service levels, and client satisfaction. Guides Team Leads, Quality Coaches, and frontline staff in driving performance growth and fostering operational discipline. Implements data-driven decision-making and process optimizations across multiple workflows. Collaborates with client stakeholders to align program objectives and operational priorities. Enhances business scalability by integrating automation and AI-driven tools.

  • Operations Coordinator

    Teleperformance PH · 2024 — 2024
    Developed and led a team of supervisors, fostering a strong team culture and high standards of service. Managed day-to-day operations, including attendance and attrition, while achieving service targets. Facilitated talent management activities across the employee lifecycle. Identified process improvements to drive efficiency and performance. Collaborated with cross-functional teams, optimizing resource allocation and maintaining stakeholder engagement. Created business insights through analytics and dashboards.

  • Quality Supervisor

    Teleperformance PH · 2023 — 2024
    Conducted QA audits and calibrations while leading coaching programs. Ensured accuracy benchmarks and policy compliance are met. Established effective quality improvement initiatives.

  • Quality Specialist/Coach

    Teleperformance · 2022 — 2023
    Performed quality evaluations and coaching to enhance team performance within the SEO & Advertising sector.

  • Quality Specialist/Coach

    Teleperformance · 2021 — 2022
    Provided quality support and coaching for B2B operations, focusing on continuous improvement initiatives.

  • Escalations Specialist

    Teleperformance · 2020 — 2021
    Handled escalations within B2B support, addressing client issues and enhancing resolution processes.

  • Customer Service Representative III

    Teleperformance PH · 2019 — 2020
    Delivered customer support for B2B operations, focusing on service excellence and client engagement.

  • English as a Second Language Teacher

    OpenSky Education Inc. · 2016 — 2018
    Taught English to corporate clients, focusing on language acquisition and communication skills.

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