Maria L.
Junior Business English Teacher
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Maria Luisa E. is a Licensed Professional Teacher with a robust foundation in English language instruction and professional experience spanning the education and BPO sectors. She has taught Business English at Merise English Academy, designing and delivering tailored lessons for Japanese, Korean, and Taiwanese learners, and is skilled in fostering effective learning environments. Her background also includes roles as a Technical Support Associate at Invisible Technologies, where she provided technical troubleshooting for Xbox platforms, and as a Customer Service Associate with Wipro BPO and Global Link BPO Inc., supporting clients through customer service, order management, and email communications. At Concentrix Cebu, she handled language interpretation to enhance patient understanding. Maria Luisa E. further strengthens her credentials with certifications such as TESOL and TOEFL Reading and is pursuing a Master of Arts in Education-English at Cebu Technological University.
Experience
Business English Teacher
MERISE ENGLISH ACADEMY · 2024 — 2025Designed and delivered customized lessons for learners from Japan, Korea, and Taiwan, while assessing student progress and creating engaging learning environments.Operator
CONCENTRIX CEBU · 2023 — 2023Handled client requests for language interpretation, ensuring clear communication and accurate understanding of various patient needs.Technical Support Associate I
INVISIBLE TECHNOLOGIES · 2018 — 2019Resolved issues with Xbox console, connectivity, and services through technical troubleshooting, and assisted customers with account access, password resets, and security concerns.Customer Service Associate
WIPRO BPO, CEBU · 2017 — 2017Assisted passengers with flight bookings and provided accurate information.Customer Service Representative
GLOBAL LINK BPO INC. · 2014 — 2017Provided customer support through email and phone calls, managing communications for order inquiries, confirmations, updates, cancellations, and refunds.
Skills & Expertise
Education
- MASTER OF ARTS IN EDUCATION-ENGLISHCEBU TECHNOLOGICAL UNIVERSITY · 2024 — 2025
- BACHELOR OF SECONDARY EDUCATION- ENGLISHTALISAY CITY COLLEGE · 2019 — 2021
- BACHELOR OF SECONDARY EDUCATION- ENGLISHBENEDICTO COLLEGE · 2012 — 2016
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