Maria F.
Junior Sales Support Specialist
Open to offersNew to PlatformAbout
Maria F. A. is a seasoned Sales Associate with extensive experience at Sutherland, where she expertly managed a high volume of inbound and outbound calls, achieving an impressive 90% success rate in sales conversions. She has effectively handled insurance accounts, utilizing her exceptional communication skills and sales acumen to maintain a high level of client satisfaction and retention. Previously, as a Technical Support Specialist at VXI Global, Maria maintained a customer satisfaction rate of 95% by resolving telecommunications account issues efficiently. Her tenure as a General Virtual Assistant with Ceramic Scaling honed her abilities in Calendar Management, administrative support, and project management. She streamlined operations by organizing meetings, managing communications, and maintaining detailed databases. Maria is proficient in tools such as MS Word, Excel, and PowerPoint, which complement her capabilities in Research and Data Analysis as well as providing comprehensive support across diverse business domains.
Experience
Sales Associate
Sutherland · 2023 — 2024Handled a high volume of inbound and outbound calls daily, maintaining a significant sales conversion success rate. Provided support for insurance accounts, ensuring personalized service and effective client communication, ultimately contributing to client satisfaction and retention.Technical Support Specialist
VXI Global · 2021 — 2022Addressed an average of 30 customer inquiries daily, achieving a high customer satisfaction rate through effective issue resolution. Delivered quality service for telecommunications accounts and managed client billing concerns, ensuring prompt and accurate resolution of invoicing and payment issues.General Virtual Assistant
Ceramic Scaling · 2017 — 2020Provided extensive administrative support, managing calendars and scheduling to facilitate smooth daily operations. Coordinated inbound and outbound communications, maintaining effective interaction with clients and team members. Performed data entry, maintained databases, and prepared reports to ensure data accuracy, supporting informed decision-making. Assisted in project management by tracking tasks and managing deadlines for timely project completion.
Skills & Expertise
Education
- Bachelor of Secondary EducationDavao del Norte State College · 2017 — 2021
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