Maria J.
Mid-Level Customer Support and Compliance Specialist
Open to offersNew to PlatformAbout
Maria J. is a seasoned Senior Customer Support & Compliance Specialist with over four years of expertise in the Web3 and digital asset domains, notably within gaming and marketplace platforms. Her proficiency in KYC/AML compliance is demonstrated through her capability in customer support operations, risk assessment, and conducting extensive KYC verifications to adhere to regulatory mandates. Maria has completed the TRM Crypto Compliance Specialist certification, bolstering her operational prowess in crypto compliance. She has adeptly managed high-volume support queues, ensuring SLA targets and delivering enhanced user experiences. At Open Loot and Big Time Studios, she efficiently handled complex user and platform issues, maintaining strong communication with compliance and engineering teams for effective issue resolution. Additionally, Maria's background encompasses contributions to digital marketing, business development, and growth initiatives, demonstrating a versatile skill set that supports platform growth and user engagement.
Experience
Customer Support & KYC/AML Compliance Specialist
Open Loot · 2021 — 2026Resolved user concerns regarding digital asset transactions, platform issues, and account-related inquiries efficiently. Executed KYC verification and compliance checks, pinpointing high-risk accounts and escalating them per internal guidelines. Worked in collaboration with compliance and engineering teams to address issues and deliver resolutions. Handled a high volume of customer support tickets and contributed to help center articles and internal documentation to enhance user self-service.Customer Support & KYC/AML Compliance Specialist
Big Time Studios · 2021 — 2025Addressed user issues linked to accounts and platform operations, including transactions of digital assets. Efficiently managed customer support tickets and Discord queries while adhering to SLA requirements. Investigated player-related issues in cooperation with internal teams to facilitate efficient resolutions and coordinated escalations affecting gameplay to ensure prompt handling.Business Development Representative, promoted to Business Development Manager
MyTexty · 2020 — 2021Initially began as a Business Development Representative and progressed to the position of Business Development Manager, demonstrating effective outreach and lead conversion that supported the advancement of the platform and expansion of partnerships.Digital Marketing Specialist
Code Beeps · 2016 — 2021Collaborated with brands and clients like Hanika Singapore, Racket Hut, and Terry Quinn’s Insurance Company to formulate and implement digital marketing strategies for engagement and brand awareness. Managed influencer outreach, lead generation, and CRM campaigns, while also overseeing social media management and email marketing initiatives.Customer Service Representative
Choxi.com Inc. · 2014 — 2015Provided phone and email support for customer inquiries in an e-commerce setting, addressing account concerns and resolving platform issues. Ensured timely and accurate responses while maintaining a high level of service quality.Sales & Customer Care Representative
Convergys (Liberty Medical LLC Account) · 2013 — 2013Delivered customer support for medical supply orders, managing patient inquiries and processing reorder requests. Handled inbound calls, updated customer records accurately, and coordinated with internal teams to facilitate timely deliveries.Technical Support Representative
Stream Global Services (Clearwire Corporation Account) · 2012 — 2012Provided end-to-end technical support for Clearwire users, addressing internet, network, and connectivity issues. Conducted account verifications and basic configurations, while diagnosing customer concerns and escalating complex technical issues to higher-level support.
Skills & Expertise
Education
- Health Care Services NC llCapiz State University · 2019 — 2019
- Bachelor Science in NursingCollege of St. John Roxas De La Salle Supervised · 2008 — 2011
- Associate in Health Science EducationFilamer Christian University · 2004 — 2006