Maria F.
Senior Student Success Specialist
Open to offersNew to PlatformAbout
Maria Lourdes C. is a seasoned Student Success Specialist and Virtual Assistant based in the Philippines, bringing over 12 years of expertise in education and remote support. She has managed client onboarding, retention, and progress tracking in both public and international school settings, directly supporting 40+ students per class and leading onboarding for trainees in remote environments. Maria Lourdes C. has demonstrated proficiency in client onboarding & support, CRM & database management, and progress tracking using remote tools such as Google Workspace, Zoom, and LMS/CRM systems. Her background includes boosting training completion rates and student retention through structured check-ins, accurate record-keeping, and effective complaint resolution. She holds a Master’s Degree in Educational Management and a Bachelor of Science in Education, highlighting her commitment to educational excellence and client success in both the education and virtual assistance domains.
Experience
Virtual Assistant Trainer / Training Specialist
Remote · 2024 — PresentFacilitated regular one-on-one check-ins to monitor trainee development, aiming to enhance readiness and completion rates. Directed onboarding sessions to provide a clear understanding of training program processes. Used digital tracking systems to maintain and update trainee records. Handled concerns effectively, which contributed to a reduction in drop-off rates. Collaborated with team members to improve the trainee experience and service delivery. Assisted in retention initiatives by implementing feedback and engagement systems to elevate completion rates.Educator (Public School Teacher)
Philippines – Government SchoolOversaw and provided support to over 40 students per class, focusing on encouraging engagement and tracking progress. Conducted parent-teacher communications to share updates, address issues, and uphold satisfaction. Kept precise records of student performance and documentation. Guided students through structured learning experiences to enhance completion and performance. Proactively resolved behavioral issues while fostering solutions. Worked alongside school staff to promote student retention and participation.International School Teacher
Bangkok, ThailandProvided personalized support to a diverse group of international students through regular progress monitoring. Engaged effectively with students and parents from various cultural backgrounds using clear, neutral English. Ensured a smooth onboarding process and facilitated the adaptation of students to new learning environments. Maintained academic records and reports in accordance with international standards. Cultivated strong relationships that enhanced student confidence, engagement, and retention.
Skills & Expertise
Education
- Master’s Degree in Educational ManagementInstitution not specified
- Bachelor of Science in EducationInstitution not specified
Interested in this professional?
Sign in as an employer to save this profile or invite Maria F. to a job.
Sign in as an employer