Maria A.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Maria A. is an experienced professional with a diverse career spanning over nine years in education and seven years in customer service. She dedicated nearly a decade to shaping future nurses by teaching communication and social sciences at institutions like Nueva Ecija Colleges (now OLFU) and the College of the Immaculate Concepcion, where she developed students' communication skills, cultural awareness, and ethical reasoning within healthcare contexts. Transitioning to a customer-centric role, Maria A. excelled as a Customer Support Representative, handling email, chat, and inbound calls for Task Us Fort Excellence, delivering empathetic and accurate support to U.S.-based customers. Her expertise extended to working as a Virtual Assistant, where she specialized in customer support and order fulfillment for an Australian client at The Unmarked Group. With a Bachelor of Arts in English, Maria A. leverages strong communication and problem-solving skills to ensure seamless customer experiences.
Experience
Hybrid Customer Support Representative
The Unmarked Group · 2025 — 2026Managed customer interactions through email, chat, and inbound/outbound calls for an Australian client, focusing on efficient service and accurate order fulfillment.Customer Support Representative
Task Us Fort Excellence · 2018 — 2025Provided empathetic support to customers in the United States through email, live chat, and inbound calls, ensuring smooth and solution-driven interactions.High School Teacher for Social Sciences and Sophomore Advisory
College of the Immaculate Conception · 2010 — 2011Guided Grade 8 students through their academic and personal growth, blending social sciences instruction with mentorship to enhance their understanding of society and culture.College Professor for Communication and Social Sciences
Nueva Ecija Colleges (now OLFU) · 2001 — 2009Developed student communication competence and cultural awareness in nursing students, delivering instruction that integrated real-world healthcare contexts.
Skills & Expertise
Education
- Bachelor of Arts in EnglishCollege of the Immaculate Concepcion · 1996 — 2000
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