Maria G.
Junior Administrative and Customer Support Specialist
Open to offersNew to PlatformAbout
Maria G. is an accomplished Administrative Advisor and Customer Service Specialist with a robust background in technical and commercial support, having served in various roles aimed at ensuring customer satisfaction and operational efficiency. At Scale Capital, C.A., she excelled in managing technical issues for TV and antenna services, ensuring high-quality customer service through adept plan updates and database maintenance. Her tenure at Directa Group, C.A. involved commercial attention and support for Movistar Mexico, successfully meeting sales and service targets. At INTERKONTACT, C.A., she developed customer acquisition and retention strategies for telephone services, showcasing her negotiation expertise. Her administrative prowess was further demonstrated at Inversiones Betan, C.A., where she facilitated operational and financial support through precise document management and strategic communication with senior management. Maria's proficiency in the Microsoft Office Suite, especially in Word, PowerPoint, and Excel, and her fluid use of communication tools, underpin her administrative and customer service skills.
Experience
Customer Service Advisor
Directa Group, C.A. · 2023 — 2023Provided commercial assistance and customer support for Movistar Mexico services, handling mobile phone sales, portability, and invoice clarifications. Exceeded sales and customer service targets through clear and persuasive communication.Customer Service Advisor
Scale Capital, C.A. · 2022 — 2022Managed technical issues and resolved problems related to TV and antenna services, ensuring immediate customer satisfaction. Conducted quality assurance in customer service, executing plan updates, recharges, and processes for plan changes and portability. Maintained customer databases for efficient service updates.Sales Advisor
INTERKONTACT, C.A. · 2021 — 2022Developed strategies for customer acquisition and retention focused on selling telephone lines, particularly emphasizing portability. Demonstrated negotiation skills in presenting telephone lines, leading to new service activations and agreements.Administrative Assistant
Inversiones Betan, C.A. · 2020 — 2021Provided operational and financial support managing visits, collections, and critical document handling (invoices, costs, and budgets). Maintained strategic communication with management for daily updates, ensuring information flow. Oversaw document management and scheduling, facilitating access to vital documents and daily organization of meetings and appointments.
Skills & Expertise
Education
- Bachiller en CienciasU.E.M. Fernando de Peñalver
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