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Maria A. — Junior Customer Support & Lead Generation Specialist from Philippines

Maria A.

Junior Customer Support & Lead Generation Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Maria A. is a skilled professional who has developed comprehensive expertise in customer support, sales, and administrative support through her diverse career. At Concentrix in Quezon City, she effectively managed both inbound and outbound calls, providing assistance with account concerns, service inquiries, and product-related questions. She adeptly guided customers through service options, focusing on clearly communicating features and benefits to align with customer needs. Later, at TaskUs Philippines, she focused on lead generation and customer service, comfortably handling high-volume calls and supporting sales pipelines. Strong in Customer Support and Lead Generation, Maria ensured high satisfaction by resolving billing concerns, updating accounts, and managing service changes. In her role as a Data Entry Assistant on Upwork, Maria accurately handled administrative tasks, demonstrating proficiency in Data Entry and maintaining organized records. Currently, she is engaged in real estate lead generation with Evergreen, where she manages potential selling opportunities and effectively schedules appointments. Her educational background includes a degree in BS Psychology from Our Lady of Fatima University, enhancing her ability to understand and deliver exceptional service.

Experience

  • Data Entry Assistant

    Upwork · 2024 — 2025
    Performed daily administrative and data entry tasks, including updating spreadsheets and organizing applicant records to maintain accurate information across tracking systems. Assisted in webinar registrations through diligent data entry and review of submitted information to ensure proper participant registration. Undertook extensive repetitive data entry responsibilities with a focus on detail and consistency, which helped keep databases organized in a remote work setting.

  • Recruitment Support Virtual Assistant

    Upwork · 2025 — Present
    Evaluated candidate profiles against role requirements to identify suitable applicants, thereby enhancing the recruitment process efficiency. Communicated clearly with candidates regarding job details and next steps, while verifying their willingness to relocate and fit for the role. Handled sensitive communications pertaining to candidates and meticulously documented outreach outcomes, interview updates, and candidate statuses to uphold a well-organized hiring workflow.

  • Real Estate Lead Gen

    Evergreen · 2024 — Present
    Conducted outreach to property owners via outbound calls to uncover potential selling opportunities, collecting relevant property details and assessing each owner's selling intentions. Engaged in lead qualification by asking specific questions about property status, consistently identifying motivated sellers and providing high-quality leads to the acquisitions team. Coordinated appointments between property owners and the acquisitions team, ensuring that all critical details were communicated effectively prior to follow-ups. Maintained thorough CRM records to track call outcomes and lead developments, supporting communication and workflow organization.

  • Customer Support Representative

    TaskUs Phil · 2022 — 2023
    Handled numerous customer service interactions, focusing on problem resolution and maintaining a high level of customer satisfaction. Effectively managed inquiries related to accounts and services, employing active listening and conflict resolution skills to address customer concerns. Utilized customer relationship management practices to ensure seamless service and accurate record-keeping.

  • Customer Support & Sales Advisor

    Concentrix · 2019 — 2021
    Managed a large volume of inbound and outbound calls, providing assistance to both existing and potential customers regarding account issues, service inquiries, and product information while maintaining a professional demeanor. Explained product features, benefits, and pricing clearly to prospective customers, ensuring they understood how services could meet their needs. Addressed account updates, billing issues, and service changes for existing customers, delivering explanations and resolving problems effectively to keep customers well-informed. Adjusted communication styles based on customer needs and documented call details and account changes to facilitate follow-up interactions.

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