Mariam E.

Mariam E. is a motivated and multilingual customer service professional with over two years of experience spanning technical support, billing, and sales. In her role at Concentrix on the Samsung account in Cairo, she managed customer inquiries and executed technical troubleshooting for Samsung devices, ensuring high customer satisfaction for a newly launched account. At Sutherland supporting Comcast in Alexandria, she handled billing inquiries and promoted sales, successfully meeting performance targets. Mariam extended her technical expertise with Vodafone UK, providing distinguished support and earning strong feedback scores. Outside the corporate realm, Mariam channels her passion into a creative and entrepreneurial venture as the owner and designer of an online crochet business, overseeing operations from marketing to sales. She holds a Bachelor of Arts in Language & Translation from Forest University, with proficiency in Arabic, English, and German. Her diverse skill set includes customer service & support, technical troubleshooting, and communication.