Mariam F.
Mid-Level Accounts Payable Manager
Open to offersNew to PlatformAbout
Mariam F. is a seasoned professional with over seven years of expertise in Accounts Payable and vendor management. With a rich background in invoice processing, RPA implementation, and helpdesk operations, she is transitioning back to Accounts Payable. Currently, she serves as a Manager at Technogen India Private Limited, where she leads a team of recruiters and focuses on quality assurance in the US recruitment process through strategic implementation and performance tracking. Her previous role at Randstad Offshore Services involved managing a team of 52 in mid-senior level recruitment, enhancing recruiting techniques, and achieving organizational goals. At Sutherland Global Services, she efficiently managed the end-to-end AP process for a team of 42. Her tenure at Genpact saw her progress to Assistant Manager, where she led a team in AP operations, implemented chatbots to optimize process efficiency, and played vital roles in vendor management and training initiatives. Her early career at ADP enriched her with valuable customer service expertise.
Experience
Manager – US Process and Quality assurance
Technogen India Private Limited · 2023 — PresentOversaw a team comprising 42 recruiters, 6 team leads, and 3 managers to maintain operational efficiency and ensure high-quality results. Established a quality-driven approach to refine the US recruitment process with criteria for evaluating calls and emails, providing constructive feedback accordingly. Created quality performance reports and presented monthly dashboards to senior leadership. Developed and updated KPIs and KRAs for new and existing roles. Authored, revised, and implemented Standard Operating Procedures (SOPs). Introduced a comprehensive learning strategy, consisting of training sessions and activities, while monitoring team performance and initiating Performance Improvement Plans as necessary. Tracked Turnaround Time (TAT) for each phase of the recruitment process.RecruiƟng Manager
Randstad Offshore Services · 2022 — 2023Directed a team of 52 recruiters engaged in mid-senior level recruitments, responsible for their training and mentorship. Guided the team throughout recruitment lifecycles implementing recruitment methodologies and strategic procedural initiatives aligned with organizational policies. Served as a key liaison between the recruiting team, the business development team, and management, providing regular updates on the recruitment status. Conducted conference calls, team meetings, and one-on-one sessions with recruiters to drive performance outcomes. Facilitated recruiter training on sourcing and screening techniques, resume database searches, internet sourcing, and Cold Calling.Associate Manager
Sutherland Global Services · 2022 — 2022Managed the complete Accounts Payable (AP) process and Warranty, including Invoice Processing, Vendor Master, Banking, Helpdesk, and Quality with a team of 42. Handled client and customer management tasks while preparing SLAs and KPIs. Processed payment approvals and reviewed bank reconciliations and journal entries. Collaborated with technical teams to address interface issues and executed Last day of the month (LDOM) and First day of the month (FDOM) activities. Developed the Performance incentives plan.Assistant Manager
Genpact · 2015 — 2022Acquired 7 years of comprehensive experience in Accounts Payable, concluding as Assistant Manager overseeing a team of 25 members. Managed end-to-end processes in Accounts Payable, contributing expertise in RPA and Customer Service. Served as Operations Manager for the UK AP Helpdesk while leading a team of 25 members. Monitored queues and conducted reporting, acting as the escalation point of contact for the UK P2P involving client and supplier communication. Coordinated with various Non-Customer Facing Teams (Non-CFT) to resolve queries efficiently, leading market communication cells alongside finance representatives. Conducted external and internal Voice of the Customer (VOC) tracking, analyzing negative and neutral feedback to reach out to end customers for issue resolution and performing quality checks on queries.Analyst – Customer Service
ADP · 2009 — 2014Accumulated 5 years of experience working in the Garnishments process. Engaged in Helpdesk operations, addressing Tier 2 complicated queries, and Tier 3 compliance issues. Trained new resources and served as a Subject Matter Expert (SME) across all divisions.
Skills & Expertise
Education
- B.Com (Regulars)St. Pious Degree College · — — 2009
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