Marian P.
Senior Property Management Operations Coordinator
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EnglishTagalog
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About
Marian P. is a seasoned Customer Service Associate with over 20 years of experience supporting clients across the US, Canada, Australia, the Middle East, UK, and Asia. Her expertise spans inbound/outbound customer support, live chat, email support, appointment setting, and lead generation for industries including real estate, insurance, accounting, manufacturing, property management, and e-commerce. Marian has held key roles such as Cleaning and Maintenance Operations Head and Airbnb Co-Host/Team Lead, managing property turnovers, maintenance coordination, guest communications, and billing for multiple properties in Canada, Australia, and the US. She has also led sales campaigns, consistently excelling as a top seller. Skilled in using platforms like Monday.com, Trello, Podio, Airbnb, Booking.com, and Mailchimp, Marian efficiently supervises teams, manages calendars, handles invoicing, organizes projects, and implements advertising initiatives across administrative and customer service environments.
Experience
Cleaning and Maintenance Operations Head
BNB Cleaning Services · 2023 — 2026Oversaw coordination with cleaning and maintenance teams to ensure efficient property turnovers. Maintained regular communication with property owners regarding maintenance needs and status updates. Managed inventory for each suite to ensure readiness for guests. Addressed issues reported by cleaning staff and organized maintenance team dispatch for repairs. Prepared and issued over 100 invoices monthly with a focus on accuracy.Customer Service/Admin/Inbound/Outbound Representative
Yukeep · 2015 — 2024Conducted outbound calls to existing and potential customers for sales and order-taking. Sent or emailed product catalogs and campaign materials as needed. Strived to meet sales quotas while facilitating future sales across the United States. Managed live chat and email support, and kept customer accounts updated with accurate records.Customer Service/Admin/Inbound/Outbound Representative/ISA
FrePartners LLC · 2021 — 2022Performed outbound calls to present investment properties and sent details to prospective buyers through email. Utilized Smart Data for generating leads and qualified them to gauge interest. Handled Facebook account management for marketing purposes and scheduled appointments for Owners and Acquisition Managers, while also creating property flyers with Mailchimp.Customer Service/Admin/Co-Host
Russ Airbnb-Ohio USA · 2020 — 2021Managed guest inquiries and bookings via phone and online platforms. Ensured accurate guest information and resolved issues related to bookings. Coordinated with cleaning and maintenance teams for timely turnovers and communicated with property owners about maintenance requirements. Addressed customer complaints efficiently to maintain service standards.Customer Service/Admin/Inbound/Outbound Representative
Carbar/Topacar · 2015 — 2019Handled outbound calls and managed postings of cars for sale on Chinese online platforms. Provided live chat support and facilitated lead generation by setting appointments for the Sales Team and qualifying sellers.Team Lead/Operations
Mindful Mango-Airbnb/Booking.com · 2016 — 2019Responded to guest inquiries and managed bookings through various communication channels. Ensured correct guest reservation details and facilitated issue resolution during stays. Collaborated with cleaning teams for efficient property turnovers and maintained consistent communication with owners.Customer Service/Admin/Inbound Representative
Brisbane, QLD Tax Accounting Firm · 2013 — 2016Addressed customer inquiries through inbound and outbound calls, returning voicemail messages promptly. Managed email responses and scheduled tax appointments. Assisted in account setup in Xero and created client records using HandiSoft.Customer Service Support/Admin/Inbound Representative
Nuplas · 2013 — 2014Managed inbound customer calls and conducted outbound promotions for company products. Processed customer inquiries through email and prepared quotations for potential clients.Upwork Support
Virtual Center · 2013 — 2014Conducted outbound calls to U.S.-based prospects to arrange appointments for real estate agents. Provided leadership to team members and monitored their performance metrics. Facilitated training for new hires, focusing on appointment setting.Odesk Support
Eli Davidson’s – USA · 2013 — 2014Performed outbound calls to set appointments for speaking engagements and conducted lead generation to identify potential clients. Managed data records and maintained schedules using Google Calendar.Customer Service/Admin/Inbound Representative
Mowing Brisbane · 2012 — 2013Responded to inbound calls to address customer inquiries and complaints. Scheduled mowing services across Queensland and issued invoices and quotations to clients. Followed up on payments to ensure timely collections.Customer Service Support-GA, US
Beanie Designs · 2011 — 2013Managed inbound calls to address customer inquiries and processed online orders. Handled email communications and performed various administrative tasks to support daily operations.Lead Generation
D. Perdana · 2012 — 2013Conducted calls to identify property owners interested in renting or selling their properties and arranged appointments for photo shoots. Updated trackers and performed other ad hoc tasks.Appointment Setter/Lead Generation
FaceMe · 2012 — 2012Conducted outbound calls to introduce products and services, scheduling appointments for demonstrations. Engaged in lead generation and maintained call sheets to track progress.null
Venio Financial · 2011 — 2011Handled business-to-business accounts and arranged appointments for an insurance company. Managed calendars and performed various ad hoc tasks.null
Tickets In Time · 2010 — 2011Managed inbound calls for a U.S. account and addressed customer inquiries and complaints. Coordinated with USPS while performing other ad hoc tasks.null
Skillado · 2010 — 2011Handled inbound calls and provided responses to customer inquiries through a website and ticket system while managing additional tasks.
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