Marian D.
Senior Operations Manager
Open to offersNew to PlatformAbout
Marian D. is an operations and account manager with over seven years of experience overseeing teams in the BPO, sales, healthcare, real estate, and virtual staffing industries. At Virtual Staffing Solutions, Marian currently manages client relationships, coordinates virtual staff, delivers performance reporting, and proactively resolves client concerns. Previously, at THI and BroadPath Services Inc, Marian led sales strategy development for healthcare and sales accounts, supervised teams to reach targets, and maintained compliance with client and regulatory requirements. Their career also includes roles as Operations Supervisor in real estate and HR associate in retail and manpower services, where they managed end-to-end recruitment processes and employee compliance. Marian is recognized for expertise in KPI management and ensuring service delivery aligns with client expectations across multiple business domains.
Experience
Account Manager
Virtual Staffing Solutions · 2023 — PresentManage client relationships to guarantee satisfaction with services and ensure service delivery aligns with client expectations. Coordinate virtual staff assignments and performance while preparing performance reports for clients.Sales Development Manager
THI (Sales Account) · 2022 — 2023Directed sales strategies and activities for SDR Agents. Trained and supervised the sales team to achieve targets, while monitoring and analyzing sales data to identify opportunities for improvement. Built and maintained relationships with key clients and organized promotional activities to enhance sales.Operations Manager
BroadPath Services Inc (Healthcare Account - Humana) · 2020 — 2022Oversaw daily operations of the healthcare account team, ensuring compliance with client and regulatory requirements. Monitored KPIs and executed action plans for performance improvements. Managed staffing, scheduling, and performance appraisals, while leading initiatives for process improvement and quality assurance.Operations Supervisor
Calltend (Real Estate Sales Account) · 2018 — 2020Managed client accounts, ensuring satisfaction and effectively handling customer inquiries. Developed and implemented sales strategies for real estate accounts, while coordinating with internal teams to meet client requirements and providing updates on account performance.HR Associate / Area Supervisor
ERT Group of Stores (Sales) · 2015 — 2016Supervised store operations across assigned locations while monitoring employee performance and providing coaching. Managed HR documentation related to hiring, evaluations, and disciplinary actions, ensuring adherence to company policies and customer service standards.HR Associate
Manpower Group Services Inc.Handled the entire recruitment and onboarding processes. Assisted in payroll preparation and benefits administration, addressing employee concerns and facilitating resolutions in compliance with labor laws and internal policies.
Skills & Expertise
Education
- Bachelor of Science in Secondary EducationEastern Samar State University
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