MARIANE R.

bring over 11 years of professional experience in customer service, operations, administration, and team leadership. Throughout my career, I've successfully managed remote teams, streamlined processes, handled client communications, and ensured daily operations run efficiently. Beyond my corporate experience, I also own and operate a service-based business, giving me firsthand insight into what business owners need - reliability, initiative, and someone who can solve problems without constant supervision. I'm organized, detail-oriented, and committed to delivering high-quality work. I adapt quickly to new tools and processes, communicate proactively, and treat every business I support as if it were my own. My goal is not just to complete tasks, but to help clients save time, improve operations, and focus on growing their business.

• VIRTUAL ASSISTANT

  O2 Greenspace - Perth, Australia · 2025 — 2026
  Oversaw comprehensive administrative and digital operations across various platforms. Organized client data into a cohesive system and managed CRM setups (Notion, Connecteam). Enhanced communication through centralized channels including Dialpad. Handled inquiries for over 40 clients via calls and emails, managing follow-ups on quotes and projects. Created and maintained social media profiles on multiple platforms. Set up Google Business Profile and managed Google Ads. Developed social media content using Canva and redesigned website features. Compiled workflow documentation and ensured compliance with operational requirements. Provided administrative support and assisted with onboarding new staff while managing task coordination.

• TEAM LEADER

  Connect Manila BPO OPC (WFH) · 2021 — Present
  Managed incoming call handling for member reservations and made outbound calls for follow-ups. Addressed booking-related concerns while promoting customer satisfaction. Responded to emails and SMS with reservation confirmations and updates. Oversaw team operations, providing support by answering inquiries from team members. Facilitated coaching sessions and evaluated performance to aid team development. Created training manuals and maintained attendance records. Generated operational reports with Salesforce, managing member and location data within Salesforce. Conducted recruitment activities including posting jobs, screening candidates, and scheduling interviews. Ensured sufficient staffing and monitored service level agreements to meet operational targets.

• CUSTOMER SERVICE REPRESENTATIVE

  Customer Contact Channel – T-Mobile · 2016 — 2017
  Facilitated customer interactions in a fast-paced call center environment, addressing various inquiries.

• CUSTOMER SERVICE REPRESENTATIVE

  The Results Companies – H&R Block · 2015 — 2016
  Assisted customers with transaction history inquiries and card balance checks, managing product orders and inquiries.

• ENCODER / STAFF ASSISTANT

  Oriental & Motolite Marketing Corporation · 2012 — 2015
  Encoded organizational data accurately, maintained filing systems, and transcribed documents. Coordinated travel logistics for senior staff and maintained client reward databases. Managed inventory levels and assisted with various administrative tasks to support management needs.

• Business Information Management

  AMA Computer Learning Center · 2008 — 2009
• BSBA Commerce, Major in Marketing

  University of Nueva Caceres · 2007 — 2005