Mariane H.
Junior E-commerce Specialist
Open to offersNew to PlatformAbout
Mariane H. is a seasoned Customer Service Representative and E-commerce Specialist with extensive experience across beauty, electronics, and healthcare industries. At L'Orèal, she excelled in resolving beauty-centric concerns and managing social media engagement, enhancing brand reach through data-driven strategies. Her role at Samsung involved handling multiple customer interactions simultaneously in a high-volume e-commerce setting, where she expertly managed escalations and optimized chat handling strategies. At Ulta, she provided personalized beauty consultations and collaborated with logistics and marketing teams to ensure seamless customer experiences. In her earlier role at Anthem, she safeguarded customer privacy in accordance with HIPAA regulations, simplified complex billing issues, and assisted with policy renewals. Mariane harnesses strong communication and problem-solving skills, alongside the adept use of tools like Zendesk and Salesforce, to drive customer satisfaction and business growth.
Experience
Customer Service Representative, Social Media Manager, eCommerce Account
L'Orèal · 2025 — 2026Addressed potential beauty-related issues such as allergic reactions and skin-type mismatches to enhance the shopping experience. Engaged with audiences by responding promptly to comments, messages, and mentions, fostering a positive online community. Executed data-driven organic strategies that boosted follower growth and engagement by identifying high-performing content and optimizing posting schedules. Maintained thorough knowledge of beauty trends, product formulations, and company promotions to assist customers effectively. Provided management with insights on emerging customer concerns to improve processes and service quality.Customer Service Representative, eCommerce Account
Samsung · 2024 — 2025Provided real-time support within a high-volume e-commerce chat setting, managing multiple customer conversations with accuracy and professionalism. Enhanced response efficiency through the strategic use of quick-reply macros and customized messaging. Addressed complex issues such as product comparisons, order tracking, payment confirmations, warranty inquiries, and account support effectively. Handled escalated situations calmly, turning challenging interactions into positive experiences. Continuously refined chat-handling approaches, contributing to improved response times and customer satisfaction.Customer Service Representative, eCommerce Account
Ulta · 2023 — 2023Provided expert beauty consultations by assisting customers in selecting makeup and skincare products for a personalized shopping journey. Acted as a beauty advisor, creating tailored product recommendations and suggesting complementary items. Collaborated with logistics, inventory, and marketing teams to address stock issues and support promotional efforts. Ensured the confidentiality of sensitive customer and payment information during transactions. Fostered customer loyalty through follow-up communications, personalized beauty tips, and ongoing education about products.Customer Service Representative, Healthcare Account
Anthem · 2022 — 2023Managed sensitive customer information while adhering to HIPAA regulations to maintain privacy and security. Clarified complex billing statements, explaining extra charges clearly to enhance customer trust and satisfaction. Conducted detailed account reviews and policy evaluations to ensure compliance during customer assistance with renewals and modifications. Handled high-pressure scenarios professionally, resolving customer concerns with empathy and efficient problem solving. Guided patients through intricate insurance policies to help them fully utilize their healthcare benefits.
Skills & Expertise
Education
- AB Political Science (Undergraduate)University of Caloocan City · 2021 — 2022
- Accountancy, Business, and ManagementEscuela de Sophia of Caloocan, Inc. · 2019 — 2021
Interested in this professional?
Sign in as an employer to save this profile or invite Mariane H. to a job.
Sign in as an employer