Marianne M.
Mid-Level Customer Support Team Lead
Actively lookingNew to PlatformPortfolios
About
Marianne M. is a dedicated Customer Service Representative and Operations Specialist, based in Pasig City, Philippines, with a history of success in high-volume, fast-paced environments. At Foundever Philippines, Marianne maintained a positive and empathetic relationship with customers, efficiently handling orders, complaints, and support, earning accolades such as Top Agent in March 2022. Her role at SRZ Cargo Movers as an Accounting Officer involved managing invoices, salaries, and financial compliance. Marianne's expertise in the Maldives with Fantasy Pvt. Ltd. as a Junior Sales Executive led to revenue growth through strategic sales and marketing. She excels in leading teams, as demonstrated in her current remote role with Breezeway, managing operations for over 10,000 properties. Her strong command of tools like Jira, AWS, and Slack supports her efficiency and reliability in operational execution and SLA compliance.
Why hire me
Because I don't just fill a role — I take ownership of it. In eight years across accounting, sales, and customer service, I've never done the minimum. At Foundever, I came in as an agent and left as a Mentor — not by chasing a promotion, but by performing at a level that made it inevitable. At Breezeway, I started as a support agent, never dropped out of the top 5 for quality, and was promoted to Team Lead. I work fast without sacrificing accuracy, stay calm under pressure, and follow through on everything — without being chased. I'm bilingual in English and Spanish, Google certified, and I use AI tools daily as a real efficiency driver. I don't need to be micromanaged. I don't let things slip. That consistency is what makes me worth hiring.
Experience
Spanish/English Team Lead
Breezeway · 2025 — 2026Supported operations for over 10,000 properties by coordinating communication between guests, vendors, and employees. Maintained service level agreements through direct guest support and real-time agent guidance. Utilized Jira, AWS, Guesty, Notion, Slack, and WhatsApp to oversee workflows and audits while ensuring accuracy.Junior Sales Executive
Fantasy Pvt. Ltd. · 2023 — 2024Achieved weekly and monthly sales targets by executing sales and marketing strategies. Fostered relationships with chefs and senior management in the resort to enhance sales. Developed marketing plans to introduce products and analyze market trends.Customer Service Representative
Foundever · 2021 — 2023Maintained a positive and professional attitude while engaging with customers. Responded to customer inquiries through various channels and addressed complaints effectively. Managed orders, applications, and requests while recording customer interactions and transactions to ensure satisfaction.Accounting Officer
SRZ Cargo Movers · 2020 — 2021Created and managed invoices while overseeing accounts payable and receivable. Communicated with clients regarding billing inquiries and processed employee salaries. Ensured adherence to taxation and financial compliance while managing all accounting transactions.Sales Coordinator
Greenstone Packaging Corp. · 2019 — 2020Coordinated the sales team by managing schedules and filing important documents. Ensured accurate and timely processing of orders. Monitored team performance, identified areas for improvement, and assisted with the organization of promotional materials and events.
Skills & Expertise
Education
- BSBA - Marketing ManagementBestlink College of the Philippines · 2018 — 2019
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