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Marianne G. — Mid-Level Technical Support Engineer from Philippines

Marianne G.

Mid-Level Technical Support Engineer

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Marianne G. is an accomplished Associate Technical Support Engineer at ITRS Group INC. in Ayala, Makati PH, where she has honed her expertise since December 2022. With a Bachelor of Science in Computer Science from the University of Caloocan City, Marianne's technical prowess is backed by comprehensive training, including Web Development Level II from Mindtech Training and Development Institute Inc. and Japanese Language and Culture Level 1. Her skill set features Microsoft 365 Applications, SQL, Oracle Integrations Cloud, and Zendesk, demonstrating her capability to effectively handle help desk functions and manage client software installations. Previously, she served as an Associate Software Engineer at Accenture Philippines, contributing to application configuration, development, and documentation. Marianne is committed to compliance and collaborative efforts, ensuring high standards of service in technical support environments.

Experience

  • Associate Technical Support Engineer

    ITRS Group INC. · 2025 — Present
    Delivered quality help desk services ensuring timely responses to client inquiries. Collaborated with team members to complete tickets in accordance with agreed solutions and escalated high severity issues appropriately. Assisted clients with software installation and deployment to enhance success rates. Maintained compliance with applicable laws and regulations while promoting the business's long-term success. Logged activities in collaboration with global teams, proactively offering assistance when necessary. Documented, verified, and filed JIRA tickets for enhancement requests and software bugs.

  • Graduate Technical Support Engineer

    ITRS Group INC. · 2022 — 2025
    Facilitated help desk functions, ensuring prompt responses to clients. Worked closely with colleagues to effectively address tickets within designated solutions. Escalated critical issues to management as needed. Supported software installation and deployment processes to maximize success potential. Ensured adherence to compliance standards to safeguard the business's future. Engaged with global teams by documenting activities and providing proactive support. Managed JIRA documentation for enhancement requests and bugs.

  • Associate Software Engineer

    ACCENTURE PHILIPPINES · 2022 — 2022
    Configured and tested application components, architecture, and classes. Collaborated with developers, designers, and architects to ensure custom components aligned with application requirements and performance benchmarks. Monitored unit and assembly test coverage to verify standards were met. Created documentation for maintainability throughout development and recorded code changes for traceability. Updated the traceability matrix and informed project leadership of potential issues impacting project areas.

Skills & Expertise

MLS (Multiple Listing Service)HR and RecruitingOnline Community ManagementData ScientistAccounts Payable

Education

  • Bachelor of Science in Computer Science
    University of Caloocan City · — — 2021

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