mariano B.
Junior Digital Sales & Marketing Specialist
Open to offersNew to PlatformAbout
Mariano B. es Virtual Assistant y Piloto Comercial de Aviación con experiencia en la industria hotelera internacional, tecnología, telecomunicaciones y retail. En su rol como Associate Specialist en Melia Hotels International Madrid, coordinó campañas digitales globales, gestionó colaboraciones entre ventas y marketing, y fue responsable del mercado americano y europeo, optimizando campañas y analizando datos para mejorar competitividad y adopción de productos. Previamente, trabajó en ventas y atención al cliente en DAN JOHN, gestionando inventario y apoyando tareas administrativas, y como teleoperador bilingüe para eventos tecnológicos de DELL. En Teleperformance y Concentrix, brindó soporte técnico y solucionó incidencias para usuarios de Walmart y AT&T en Estados Unidos. Sus habilidades clave incluyen gestión de campañas digitales, atención al cliente, idioma inglés C1 y manejo de CRM.
Experience
Asociate Specialist, Global digital sales & Marketing
MELIA HOTELS INTERNATIONAL MADRID · 2022 — 2024Coordinated global digital campaigns to enhance product adoption and customer experience in key markets. Managed collaboration between sales and marketing teams to ensure messaging consistency and increase competitiveness in digital channels. Specialized in the American and European markets while overseeing reservations for Meliá Hotels International. Optimized international digital campaigns to boost user engagement and strengthen brand presence in emerging markets. Analyzed digital campaign data to identify emerging trends, enhancing adaptability and competitiveness across global markets.Dependiente
DAN JOHN Madrid, España · 2021 — 2022Worked towards achieving daily and weekly individual sales targets set by the Store Manager to meet retail goals. Restocked merchandise in accordance with central directives while adhering to visual merchandising standards. Supervised inventory levels, collaborated with merchandising and inventory management, unpacked, organized, and displayed merchandise. Delivered excellent customer service following company protocols and maintained a customer database for special occasion outreach. Conducted administrative tasks and managed cash control.Teleoperador bilingüe (INGLES)
Aberdeen Madrid, España · 2021 — 2021Conducted outbound calls to secure participation for technology events with clients from the United Kingdom and Netherlands for the company DELL.Agente De Customer Service (INGLES)
Teleperformance - Walmart Bogotá, Colombia · 2020 — 2021Provided effective solutions for inquiries, complaints, and claims from users of Walmart's technology platform in the United States through calls, chat, and email in English. Executed budgets and bonuses for users while employing best practices in research and resolution. Maintained composure with irate customers, converting issues into growth opportunities for the campaign through exceptional customer service. Enhanced skills in Listening, Writing, and Speaking in English.Agente De Ventas y Customer Service (INGLES)
Concentrix – AT&T Bogotá, Colombia · 2019 — 2020Delivered customer service and technical support via calls for the Business Management Solutions Center campaign associated with AT&T. Resolved incidents and executed sales for direct business clients based in the United States.
Skills & Expertise
Education
- Piloto ComercialAcademia de Pilotos de Aviación ADEVIA LTDA
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