Mariano R.
Senior FinTech Business Process Executive
Open to offersNew to PlatformAbout
Mariano R. is an accomplished Business Process Executive with over six years of expertise in the FinTech industry. He specializes in critical areas such as contract assessment, client invoicing, and revenue reporting, with an emphasis on end-to-end payment operations, including settlements, reconciliation, disputes, chargebacks, and fraud monitoring. Mariano has a solid track record of developing structured, scalable workflows that enhance accuracy and operational consistency. His accomplishments at Payreto include building a scalable PSP-to-merchant settlement workflow and generating client reports to drive commercial decisions. He has managed cross-functional responsibilities, from contract review to the creation of standard operating procedures. His role also involves producing comprehensive reports on transactions and revenue, aiding strategic decision-making. Mariano's background in technical support and team leadership further reinforces his ability to improve operational efficiency and process design. He is proficient in multiple technical areas, including Python, JavaScript, and SQL, and is fluent in both English and Tagalog.
Experience
Business Process Executive
Payreto · 2025 — PresentOversee PSP-to-merchant settlements across three bank acquirers, managing daily transaction reconciliation and addressing variances for timely merchant payouts. Create and maintain standardized settlement processes and onboarding documentation, facilitating integration for new merchants and acquirers. Generate and distribute settlement, transaction, and revenue reports on time; generate operation sales reports for forecasting and executive decision-making. Review and ensure the accuracy of PSP-to-client contracts, as well as the production and delivery of client invoices with necessary documentation. Work with finance, sales, and product teams to verify data integrity across reports and invoices. Identify, propose, and improve processes and automation to enhance operational efficiency. Produce documentation for new workflows and deliver training to streamline operations.Team Lead and SME
Payreto · 2021 — 2024Directed a cross-border remittance team, creating tools and processes, along with training programs, that enhanced overall team efficiency and performance. Mentored team members, established and tracked KPIs, and carried out quality assurance to ensure high service standards. Coordinated with management to align team objectives with business goals, fostering group cohesion and productivity. Functioned as Subject Matter Expert for transaction settlements and reporting, managing PSP-to-merchant settlements, examining chargebacks and fraud alerts, and preparing analyses for client settlements. Cultivated strong partnerships with business partners, ensuring effective communication regarding tasks and process adjustments.Technical Support Representative
Payreto · 2019 — 2021Handled inquiries related to cross-border transactions, providing clients with status updates, expectations, and resolutions. Processed requests for refunds, reversals, and transactions with uncertain statuses, ensuring timely handling of these issues. Diagnosed issues with transaction dispatch and post code failures, working alongside technical teams to determine root causes and appropriate corrective actions. Maintained robust customer relationships by coordinating among various stakeholders to deliver effective solutions. Managed B2B2B communications to ensure partners and customers received timely and accurate resolutions.Sr. Client Care Representative
Sunlife of Canada - Philippines · 2015 — 2019Supported clients in the submission and verification of dental and medical insurance claims, ensuring documentation was accurate and processing was timely. Informed clients about their coverage details and benefits while maintaining confidentiality of medical and financial information. Investigated and resolved operational issues, escalating complex cases and collaborating with colleagues for solutions.Client Care Representative
Sykes Asia Inc. · 2014 — 2015Delivered technical assistance for web and internet service issues, guiding customers through troubleshooting procedures. Coordinated with clients and technicians to send field support when necessary, ensuring prompt resolutions. Monitored service performance, documented incidents, and maintained effective communication with clients throughout the support experience.
Skills & Expertise
Education
- Bachelor of Science in Aeronautical EngineeringPATTS College of Aeronautics · 2007 — 2012
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