Maribel T.
Junior Truck Dispatcher
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About
Maribel T. is a detail-oriented professional transitioning into the field of truck dispatching, bringing a robust background in customer service and technical support. Having completed the 3-Day Truck Dispatching Challenge – Freight Courses 101, she possesses foundational knowledge in load planning, driver communication, and DOT compliance basics. In her previous role as an IT Customer Services Analyst at Accenture, Philippines, she provided real-time technical support via phone, email, and chat, resolving over 40 customer issues daily and achieving a 95% satisfaction rate. Her proficiency in CRM systems and ability to manage high call volumes have been key to maintaining service continuity in fast-paced environments. Additionally, Maribel has demonstrated exceptional skills in handling customer inquiries on healthcare benefits and payroll processing while utilizing tools like SAP Employee Central. Her career is further enriched by her experience as an Online English Teacher, emphasizing communication and client relations. With a Bachelor of Science in Education from Central Colleges of the Philippines, Maribel continues to excel in environments requiring multitasking, problem-solving, and compliance awareness.
Experience
IT Customer Services Analyst
Accenture · 2024 — 2025Delivered technical support through phone, email, and chat, effectively addressing over 40 customer issues each day. Ensured meticulous documentation of interactions and incidents for accurate tracking and timely resolution. Worked alongside cross-functional teams to tackle complex issues and escalated when necessary to maintain service continuity. Handled payment processing via POS system and managed returns and exchanges with careful attention to detail. Employed innovative strategies to enhance service quality through updated IT operations knowledge.Health Clinical Services Analyst
Accenture · 2023 — 2024Transcribed medical notes provided by healthcare professionals with a focus on precision, achieving an accuracy rate of 99%. Managed sensitive documentation while adhering to strict deadlines and compliance standards.Customer Service Representative
SITEL Philippines · 2020 — 2023Addressed customer inquiries regarding healthcare benefits, payroll processing, and product support for a multinational client base. Utilized SAP Employee Central tools for effective resolution of payroll-related concerns. Assisted customers in understanding product coverage and navigated replacement procedures to enhance first-call resolution rates. Maintained thorough records of all customer interactions in CRM systems.Online English Teacher
Speak Rouge Tutorial Inc. · 2015 — 2016Facilitated English-speaking practice for customers through online sessions, enhancing their language skills. Collected and documented accurate information for CRM program via Skype during call deliveries.Online English Teacher
Sotong Global Leader Inc. · 2013 — 2014Engaged with customers aiming to practice English through online delivery sessions. Recorded necessary information for the CRM program on the website during call deliveries.Quality Assurance Analyst / EFL Instructor
Telephone Easy English Inc. · 2012 — 2013Evaluated the quality of teaching provided through phone and video classes. Reviewed instructor performance to guarantee accuracy and effectiveness in teaching practices. Implemented continuous QA monitoring to mitigate errors, minimize rework, and prevent student complaints.EFL Computer-Based Instructor
Telephone Easy English Inc. · 2010 — 2011Facilitated online sessions for customers seeking to practice their English-speaking skills. Prepared for call delivery and input the required information into the CRM program on the website.
Skills & Expertise
Education
- Bachelor of Science in EducationCentral Colleges of the Philippines · 1990 — 1994
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