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Maricar M. from Philippines

Maricar M.

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Maricar M. is a seasoned Appointment Setter with extensive experience in customer service and technical support sectors. She started her career at Sitel Corporation, mastering roles in Customer Service and Technical Support, where she skillfully handled troubleshooting and CRM management from 2010 to 2014. Transitioning to Qwest BPO Inc. in 2021, Maricar provided customer service by addressing electronic device issues and educating customers on promotions. Her expertise also includes a stint as a Virtual Assistant at Reachbridge, focusing on data entry and customer communications. As an Admin Assistant at Synergy Advantage, Maricar adeptly managed account setups and order processing. Recently, she has further refined her appointment-setting skills at Premium Finance Group using tools like Calendly and GoHighLevel, ensuring the coordination of client communications and scheduling. Her educational background in Civil Engineering from Palawan State University enhances her analytical and organizational abilities, making her a valuable asset across varied business domains.

Experience

  • Appointment Setter

    Premium Finance Group · 2025 — 2026
    Handled lead follow-ups via GoHighLevel, scheduled appointments, managed client communications through Skool, and coordinated appointment reminders using clients' Calendly accounts.

  • Sales Representative

    GoHealth 360 · 2024 — 2025
    Utilized the CRM, CallShaper, to prequalify patients for Social Security Disability Income by asking relevant questions and educating them about their entitled advantages.

  • Admin Assistant

    Synergy Advantage · 2022 — 2024
    Created user accounts for new clients, ensured accuracy in medication orders, processed online transactions, and communicated tracking information post-shipment.

  • Customer Service Representative

    Qwest BPO Inc. · 2021 — 2022
    Addressed customer complaints and inquiries regarding electronic devices, guided users through troubleshooting steps, and educated them on promotional eligibility.

  • Customer Service Representative

    Sitel Corporation · 2022 — 2022
    Managed customer communication through phone calls, emails, and live chat for a retail account, responding to queries about order status.

  • Technical Support

    Sitel Corporation · 2020 — 2021
    Performed data collection, conducted internet research, and validated data to support various client projects.

  • Virtual Assistant/Data Entry

    Reachbridge · 2018 — 2019
    Supported data entry tasks and virtual assistance while ensuring accurate handling of client information and queries.

Skills & Expertise

Customer SupportCRM ManagementSales SupportEmail SupportVirtual AssistantData Entry SpecialistCustomer Service RepresentativeAppointment Setter

Education

  • Degree not specified
    El Nido National High School · 2014 — 2017
  • Bachelor of Science in Civil Engineering
    Palawan State University · 2010 — 2014
  • Degree not specified
    El Nido National High School · 2004 — 2010

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