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Maricar J. — Senior Director Professional Services from Philippines

Maricar J.

Senior Director Professional Services

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Maricar A. is a seasoned professional serving as the Global Senior Director, Professional Services with a robust background in managing high-stakes BPO projects ranging from $9M to $14M in revenue. Her expertise lies in Portfolio/Program Management, Operations Management, and Change Management. As a strategic leader, she effectively collaborates with executives, functional teams, and manages third-party vendors and customers. In her tenure as General Manager at Trax Technologies Asia, she significantly increased Professional Services revenue and team efficiencies through innovative approaches including AI integration and Value Stream Mapping. Additionally, Maricar has been instrumental in leading global HR and Learning & Development initiatives, implementing comprehensive enterprise systems and employee training programs. Her leadership also extends to her role as President of the Board of Directors at Trax Technologies Asia, where she focuses on enhancing project throughput and delivery quality.

Experience

  • General Manager – APAC

    Trax Technologies Asia · 2022 — 2025
    Managed global HR and Admin functions across multiple locations including Cebu, Costa Rica, China, Amsterdam, Scotland, and the US, while implementing an Enterprise People Systems focused on Performance Management. Oversaw Global Learning and Development initiatives, creating Employee Training Programs and Certifications, and improved Professional Services revenue through enhanced project deployment processes.

  • Global Senior Director, Professional Services

    null · 2024 — Present
    Leads Project Managers and SMEs to integrate carriers into the system, focusing on continuous efficiency improvements for throughput and quality output. Developed and implemented a Project Management Methodology for onboarding and works collaboratively with various stakeholders to ensure successful project and operational delivery.

  • Project Management Office Lead – APAC

    Trax · 2016 — 2022
    Deployed various global programs and projects, maintaining oversight on team metrics related to revenue recognition. Directed a team of Project Managers responsible for executing global projects and managed Carrier Data Integration along with Customer System to System Integration.

  • President, Board of Directors

    Trax Technologies Asia · 2022 — Present
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  • Site Agile Coach and Scrum Master

    Trax · 2013 — 2018
    null

  • Global Implementation Manager and Operations Lead – NAM

    Trax · 2015 — 2016
    null

  • Global Data Service Manager / Business Analysis Site Lead

    Trax · 2014 — 2015
    Received two awards for exemplary performance.

  • PMO Implementation and Operations Manager

    Trax · 2011 — 2013
    null

  • Site Implementation Manager

    Sykes Asia (FoundEver) · 2007 — 2011
    Spearheaded the Site Training Department while managing the deployment of accounts in sectors such as Tech, Health, and Financial, which contributed to significant annual revenue generation. Recognized with the Sykes Hero Award for outstanding performance in new business deployments.

  • Consultant, Project Management/Operations

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Skills & Expertise

Project ManagementProfessional ServicesConsultingEnglish TeacherHR Generalist

Education

  • Masters of Environmental Management - Undergraduate
    University of Southern Philippines · — — 2001
  • Bachelor of Science in Industrial Engineering
    University of San Carlos- TC · 1993 — 1999