Maricel B.

Maricel B. is an experienced customer support professional with a decade in the BPO industry, expertly handling support for telecommunications, mobile services, pet supplies, healthcare, and iGaming industries. She possesses strong skills in email, chat, and phone support, and excels in account investigations and issue resolution. Her experience encompasses administrative tasks in fast-paced environments, utilizing skills like multitasking, attention to detail, and rapid adaptation to new systems. Maricel has held various roles, such as Shift Leader and Customer Support Agent at Momentum Group and Customer Support Representative at companies like IQOR, NCH Entain Group, and Sykes Asia. Her expertise in problem solving and process improvement is complemented by her proficiency in Google Sheets, order management, and documentation.