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Maricel D. — Mid-Level Virtual Assistant from Philippines

Maricel D.

Mid-Level Virtual Assistant

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Maricel D. is a versatile professional based in Surigao City, Philippines, with over 13 years of experience excelling in sales, operations, technical support, and customer service. Currently training as a Real Estate Virtual Assistant, Maricel is proficient in MLS management, property research, CRM handling, transaction coordination, and data organization. Her extensive background includes serving as a Technical Staff, where she provided expert technical support, hardware and software troubleshooting, and customer interaction to resolve issues promptly. Additionally, she managed full store operations as a Store Supervisor for 11 years, focusing on team supervision, sales enhancement, and inventory management. Maricel's comprehensive skill set is supported by her adept use of tools like MS Office, Google Workspace, CRM software, and digital filing systems.

Experience

  • Technical Staff

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    Provided technical support through hardware and software troubleshooting along with system diagnosis to resolve customer issues efficiently. Assisted clients with inquiries, recommendations, and after-sales service. Maintained transaction records, repair logs, and inventory data accurately. Addressed concerns and complaints to ensure customer satisfaction. Monitored stock levels and coordinated the restocking of parts and supplies.

  • Store Supervisor

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    Oversaw full store operations, including daily workflows and retail activities. Supervised staff and conducted training and mentoring on sales techniques and service standards. Managed customer relations, negotiation, and complaint resolution. Handled inventory management, stock control, and product ordering. Prepared and presented accurate sales reports, inventory records, and business documentation regularly.

Skills & Expertise

Real Estate Virtual AssistantCall HandlingTechnical Support SpecialistOnline Community ManagementVirtual AssistantSales

Education

  • Computer Technology Graduated
    Paul University, Surigao City Campus

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