Maricel A.
Senior Accounts Receivable Specialist
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Maricel A. is an accomplished Accounts Receivable Specialist with over 18 years of expertise in financial operations and revenue management, specifically within the high-paced SaaS industry. She excels in streamlining the entire Order-to-Cash cycle, ensuring high-volume invoicing accuracy and conducting proactive collections efficiently. Maricel adeptly manages complex billing discrepancies using her proficiency in Netsuite and Salesforce, ensuring seamless revenue operations while maintaining 100% compliance. Her extensive experience includes a role as a Virtual Assistant and Account Manager, where she optimized financial operations by automating invoicing workflows, leading to a significant reduction in manual errors. Maricel has also held leadership roles at JPMorgan Chase & Co., where she supervised a team in resolving complex banking inquiries and safeguarding high-net-worth accounts, applying her skills in fraud prevention and risk management. Her comprehensive background in customer support further enhances her ability to deliver superior service in both financial systems and global distribution platforms.
Experience
Virtual Assistant | Account Manager | Accounts Receivable Specialist
REMOTE · 2026 — PresentManage the complete Order-to-Cash cycle for various SaaS clients, ensuring timely collections and accurate invoicing. Sync payment data between Salesforce CRM and financial systems to create a unified revenue operations status. Analyze accounts receivable aging reports to identify and prioritize high-risk balances for collections. Independently resolve billing discrepancies and payment issues through deep investigations and utilize Netsuite for accurate record reconciliation. Automate invoicing processes with cloud-based ERP tools to enhance efficiency and reduce errors. Reconcile customer accounts and process digital payments to maintain accurate financial records.Telephone Banker Supervisor
JPMORGAN CHASE & CO. · 2017 — 2026Lead a team of telephone bankers to address complex payment inquiries and achieve high-volume service objectives. Assist customers with account verification, fund transfers, and digital banking support. Investigate unauthorized transactions while ensuring adherence to fraud prevention and compliance guidelines. Safeguard sensitive information through strict security procedures for high-net-worth accounts.Senior Analyst
QBE GSSC · 2016 — 2017Address customer account inquiries and resolve technical issues using internal systems and online platforms. Support brokers with location intelligence and streamline documentation through reporting systems. Process operational documentation to maintain accurate records for audit readiness and compliance with service standards.Store Manager
JOLLIBEE FOODS CORPORATION · 2013 — 2016Oversee bank reconciliations, payroll management, and cash handling to enhance financial performance. Manage daily operations and inventory logistics to maintain customer satisfaction and operational efficiency. Facilitate recruitment, onboarding, and performance management for a diverse team of service staff. Ensure compliance with corporate policies and health safety regulations.Risk Management Analyst | Fraud Analyst
AEGIS PEOPLESUPPORT (CHASE ACCOUNT) · 2008 — 2013Conduct investigations into fraudulent banking transactions and perform risk analyses to detect unauthorized activity. Monitor customer accounts to mitigate financial risks through effective fraud detection strategies. Review substantial financial transactions to identify suspicious activity and reduce organizational losses. Process fraud claims and apply account restrictions while adhering to banking regulations. Maintain thorough audit trails to support compliance with security standards.Junior Internal Auditor
SUPERBOOKS · 2006 — 2008Perform financial and operational audits to ensure compliance with accounting standards. Conduct monthly bank reconciliations and review financial records for discrepancies. Assist in preparing audit reports and compliance reviews for management. Analyze financial data to spot inefficiencies and recommend internal control improvements.Internal Auditor
PRIME ASIA HOLDINGS INC. · 2006 — 2006Execute branch audits and inventory verifications across multiple locations. Carry out cash counts and account reconciliations while proactively engaging in fraud detection. Review accounting records for compliance with corporate policies and financial standards. Verify the accuracy of financial reporting and asset management through balance sheet reconciliations.Travel Customer Service Representative
AEGIS PEOPLESUPPORT (ORBITZ ACCOUNT) · 2000 — PresentHandle complex airline and hotel reservations utilizing Sabre, Apollo, and Worldspan global distribution systems. Manage travel itinerary changes, cancellations, and refund requests via phone and email support for high-volume clients. Coordinate booking data across SHARES and internal platforms to ensure accuracy in service delivery. Provide customer-focused support while meeting quality assurance and satisfaction standards.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Management AccountingInstitution not specified
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