Maricor M.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Maricor M. is an experienced Customer Support Specialist with four years of remote work across the insurance, e-commerce, logistics, and market research industries. She has delivered multi-channel support via chat, email, and voice for companies such as Antasis Inc., Probe CX Philippines, iQor, and Dynata, maintaining high customer satisfaction rates and meeting strict quality metrics. Maricor's role at Antasis Inc. involved handling over 50 live chat inquiries daily, mentoring junior agents, and managing high-volume ticketing. Her background includes outbound cold calling and appointment setting for U.S.-based home and auto insurance markets, as well as order processing in e-commerce support for Seawolf Order58 and logistics assistance for LiveOps – UPS. She is proficient in CRM platforms like Zendesk and Salesforce, order management systems, and utilizes tools such as Microsoft Office, Google Workspace, and Canva for basic design tasks.
Experience
Chat Support Specialist
Antasis Inc. · 2023 — 2025Handled over 50 live chat inquiries each day, providing timely and accurate support in a busy setting. Coordinated with internal teams to address customer issues, thereby enhancing workflow efficiency. Mentored junior agents on best practices and quality standards for chat support. Maintained a high customer satisfaction rating through patient and effective service.Customer Support Specialist
Probe CX Philippines · 2022 — 2023Delivered support across multiple channels, including phone, chat, and email, addressing billing, technical, and account-related inquiries. Managed and documented customer interactions using CRM systems, ensuring consistency and accuracy. Met established quality assurance standards and call handling metrics.Market Research Interviewer
Dynata · 2022 — 2022Executed structured phone interviews and surveys as part of market research studies. Achieved high completion rates while upholding strict data accuracy and compliance protocols. Managed challenging interactions with respondents using tactful communication.Customer Service Representative
iQor Philippines · 2021 — 2022Responded to customer inquiries regarding services, billing, and product-related issues. Identified opportunities for upselling, contributing to sales and retention efforts. Fostered strong customer relationships to enhance satisfaction and loyalty.Order Taking Support / E-commerce Assistant
Seawolf Order58Guided customers through online ordering processes, including payment and scheduling for delivery or pickup. Provided accurate product information to ensure complete and correct orders. Addressed and resolved issues related to orders, billing, and delivery professionally.Cold Caller / Appointment Setter – Home & Auto Insurance
RemoteCarried out outbound calls to potential clients in the U.S. market to create qualified insurance leads. Screened prospects and arranged appointments for licensed agents. Employed scripts and strategies for handling objections to enhance engagement and conversion. Regularly achieved daily targets for call volume and appointments set.Customer Service Representative (Independent Contractor)
LiveOps – UPSSupported candidates during the application process by managing inbound and outbound calls. Instructed applicants on technical requirements and performed account inspections through a mobile application.Customer Service Representative (Independent Contractor)
GigCX – Swiss ChaletManaged calls for both inbound and outbound communication related to online food orders, payments, refunds, and returns. Ensured accurate processing of orders while striving to maintain a positive experience for customers.
Skills & Expertise
Education
- Bachelor of Arts : Journalism And Mass CommunicationWestern Mindanao State University
Photos
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