Marie A.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Marie A. is a seasoned virtual assistant and recruitment specialist with extensive experience in customer support, project management, and teaching. Currently engaged as a freelancer starting from June 2024, she offers comprehensive customer service to a lighting company in the US, managing calls, emails, and chat inquiries. From 2010 through 2023, Marie expanded her expertise across various sectors, working with industries including IT, marketing, and AEC. Her role in recruitment involved candidate sourcing, initial screening, and resume formatting, ensuring alignment with client needs. At Upwork, her diverse responsibilities as an executive assistant ranged from research, calendar management to extensive email coordination. She has also been instrumental in executive-level recruitment, bookkeeping using QuickBooks Online, and providing customer success solutions. Her contract roles in companies like Sykes and Convergys honed her technical support and billing expertise, particularly in Intuit QuickBooks and telecommunications services. Complementing her administrative proficiency is her passion for teaching, demonstrated through positions like English coaching for international clients, showcasing her ability to craft individualized learning materials and effectively teach business and conversational English.
Experience
Freelance Virtual Assistant
null · 2024 — PresentProvided customer service for a lighting company in the US through phone calls, emails, and chat. Performed data entry along with various administrative tasks.Freelance Recruiter
null · 2020 — 2024Worked with clients in the IT, Marketing, and AEC industries. Sourced candidates for assigned roles, conducted initial screenings, and formatted resumes to align with client specifications.Executive Assistant / Recruitment Specialist / Customer Success Lead
Upwork · 2014 — 2023Assisted in research and managed calendars, which included delegating access to the client’s personal and business email. Conducted recruitment in line with company needs and performed bookkeeping using Quickbooks Online. Facilitated user demonstrations and followed up with customers via Zoom and email. Made phone calls for personal and business purposes, and generated reports and presentations utilizing Google Workspace and Microsoft Office.Freelance Online Teacher
null · 2016 — 2018Taught a diverse age group of Asian students, assigned exercises and simple homework for follow-up, and developed lessons tailored to individual student needs during evening hours.Technical Support Representative
SYKES · 2015 — 2016Supported students and educators with their online courses, supplying essential information on course access and management.Billing Expert
SYKES · 2015 — 2016Assisted customers with landline billing inquiries and provided support for basic landline issues.Customer Support and Billing
ALTA RESOURCES · 2014 — 2015Managed pre-sales information gathering for a healthcare provider. Assisted customers by transferring calls to the appropriate licensed agents and provided customer service for a film company, handling orders, basic billing, and website inquiries.Online English Teacher
BIBO GLOBAL · 2014 — PresentInstructed students from foreign countries, particularly Japanese, using lesson materials requested by the online school or their own resources. Handled a range of students from beginners to advanced levels, including both children and adults.Technical Support
CONVERGYS · 2012 — 2013Provided assistance to clients using Intuit Quickbooks desktop. Supported various aspects of their Quickbooks accounts, including data entry, bank reconciliation, account setup, invoice customization, and other forms.English and Communications Trainer
EXCELASIA · 2011 — 2012Trained individuals preparing to apply for positions in the BPO industry. Ensured that all trainees successfully passed the TESDA assessment following a 100-hour training course.Telecommunications Employee
STARTEK · 2010 — 2012Received training in multiple areas including activations, account migration, back office support, and number transfers.Customer Service Representative
TELETECH PHILS · 2008 — 2008Conducted US collection calls for an American bank, providing both inbound and outbound support, while answering queries about basic account information.Teller
HSBC DATA PROCESSING PHILS · 2005 — 2007Trained to handle UK calls from HSBC merchants and authorized credit and debit card transactions. Conducted routine security checks for the bank and coordinated with other banks for routine inquiries.Directory Assistance Representative
INFONXX / THE NUMBER UK LTD (KGB) · 2003 — 2004Trained to handle calls from US and UK customers, offering assistance with directory inquiries and enhanced services such as directions and listings.Sales Representative
VERTEX SOLUTIONS (ALORICA) · 2002 — 2002Worked on outbound sales for the American Historic Society and conducted surveys for a major food corporation.Content Writer
UpworkEngaged in plagiarism-free ghostwriting and content writing on diverse topics including fertility, lifestyle, home improvement, and ESL.Product Descriptions Writer
UpworkReceived a list of products from a website and conducted research to create unique product descriptions tailored to the specified word count.Online English Coach
UpworkProvided lessons in business and casual English to clients from France and India.
Skills & Expertise
Education
- Graduate in HRM / Culinary Arts ManagementDATAMEX INSTITUTE OF COMPUTER TECHNOLOGY · 2010 — 2012
- Undergraduate in Business Administration, Major in ManagementJOSE RIZAL UNIVERSITY · 2001 — 2003
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