Post a Job Free
0 viewsjobseeker
Marie S. — Junior Property Management Virtual Assistant from United States

Marie S.

Junior Property Management Virtual Assistant

United States 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Marie S. S. is a seasoned Virtual Assistant specializing in the hospitality and real estate industries. She has extensive experience managing properties on the Airbnb platform, where she skillfully orchestrated check-in and check-out procedures, managed guest inquiries, and handled booking confirmations. Her responsibilities included overseeing property maintenance and ensuring guest satisfaction through exceptional communication and timely problem-solving. As a Customer Service Representative for Telus International, Marie was instrumental in providing top-notch customer experiences via phone, chat, and email support for Airbnb, addressing booking concerns and improving guest experiences. Her previous roles in sales and marketing, including at Concentrix and SM Development Corp., further honed her skills in communication, market analysis, and utilizing digital platforms like Zillow and Airdna for property searching and pricing strategies. Her academic background includes studies in Computer Science, underscoring her technical aptitude and dedication to professional growth.

Experience

  • Property Manager

    Virtual Assistant - Airbnb · 2023 — 2025
    Conducted property searches and performed market analysis using platforms like Zillow and Airdna. Coordinated guest check-in and check-out procedures, managed inquiries, and handled booking confirmations. Oversaw property maintenance, ensuring issues reported by guests were resolved promptly. Communicated with guests to enhance their experience and addressed concerns efficiently. Created and optimized property listings on Airbnb by crafting descriptions, selecting photos, and establishing competitive pricing. Liaised with cleaners regarding the cleaning schedule for each property.

  • Customer Service Representative

    Airbnb (Telus International PH) · 2022 — 2023
    Worked as a Customer Support Ambassador for the Hospitality Account (Airbnb), addressing customer booking issues through phone, chat, and email. Acted as the first point-of-contact for resolving inquiries related to customer arrivals and check-in requests.

  • Customer Service

    ePerformax · 2021 — 2022
    Handled a variety of customer issues based on account assignments, including billing support, client inquiries, and product assistance.

  • Tele Sales Representative

    Sprint Telecom (Concentrix) · 2020 — 2021
    Promoted and sold company products via telephone. Responsibilities included contacting prospects, handling incoming calls, presenting product features, evaluating purchase likelihood, updating customer databases, placing orders, and closing sales.

  • Customer Service Officer

    Ace Hardware (Maldives) · 2019 — 2019
    Provided proactive assistance to customers, addressing their problems while maintaining a friendly demeanor. Demonstrated strong product knowledge and familiarity with store layout.

  • Marketing/Receptionist

    Akasha Beach Hotel (Maldives) · 2019 — 2019
    Welcomed and directed visitors appropriately while notifying personnel of arrivals. Maintained security and communication systems. Involved in marketing activities such as creating advertising campaigns and monitoring online presence on platforms like Facebook, Instagram, and the hotel website.

  • Personal/Marketing Assistant

    SM Development Corp. · 2018 — 2019
    Compiled and shared financial and statistical information. Managed appointment bookings, encoded data, cascaded communications through emails, and provided assistance to clients.

  • Store Officer/Cashier

    Asters PVT LTD (Maldives) · 2016 — 2018
    Engaged with customers, managed cash transactions, tested tech products during purchases, and coached trainees while overseeing the establishment in the absence of superiors.

  • Cashier/Gaming Assistant

    E-games Casino (Philweb) · 2013 — 2016
    Assisted players by providing necessary support for their gaming needs. Addressed player inquiries and ensured their requests were met.

  • Sales Associate

    Internet Sports Betting (MSW) · 2011 — 2013
    Greeted guests and addressed their inquiries about sports betting and specific games. Oversaw operations on the gaming floor to ensure that guidelines for money handling and betting collection were followed.

  • Cashier

    Story Land (FECI SM Southmall) · 2007 — 2008
    Processed cash and charge transactions efficiently. Ensured that total sales reconciled with cash on hand and safeguarded all monetary payments.

Education

  • BS Computer Science
    University of Makati · 2010 — Present
  • Information Technology
    Imus Computer Science · 2007 — Present