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Mariebeth C. — Mid-Level Virtual Assistant from Philippines

Mariebeth C.

Mid-Level Virtual Assistant

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Mariebeth C. is a dedicated and results-driven Virtual Assistant and Customer Service Professional based in Baguio City, Philippines, with over a decade of experience in supporting remote clients and providing high-quality customer service. Her expertise spans a variety of roles, from handling customer inquiries and complaints at GTA Cleaning Services to managing booking schedules and guest communications for Tesseract Rentals. Mariebeth is particularly adept at appointment setting, administrative tasks, and client communication, ensuring high levels of client satisfaction. She has a comprehensive background in the cleaning services industry and property management, leveraging her skills to streamline operations through effective use of CRM tools like Salesforce. Mariebeth's experience at Convergys and Sitel provided her with a strong foundation in customer support, where she excelled in mediating disputes and maintaining customer satisfaction.

Experience

  • Personal Assistant

    Family Business · 2024 — 2026
    Prepared and organized business documents, including permits, contracts, and invoices. Maintained digital and physical records while processing government requirements for registrations and compliance. Engaged with clients, suppliers, and government offices, assisting with billing and invoicing, and coordinated deliveries and service schedules.
  • Virtual Assistant

    GTA Cleaning Services & Cowboy Cleaners · 2023 — 2024
    Managed customer inquiries through chat, email, and phone, while scheduling appointments and coordinating service bookings. Addressed customer complaints, provided resolutions, and monitored CSR performance and feedback.
  • Virtual Assistant

    Kare Teem Cleaning Services · 2021 — 2023
    Provided customer support by handling service inquiries and managing appointment scheduling alongside calendar coordination. Resolved customer concerns in a professional manner and assisted with various administrative and operational tasks.
  • Virtual Assistant

    Tesseract Rentals (Airbnb) · 2021 — 2021
    Managed booking schedules and facilitated guest communications. Handled calendar management and reservations while supporting property management through administrative tasks.
  • Customer Service Representative

    Convergys Philippines (eBay Account) · 2013 — 2018
    Provided email and phone support for escalations, assisted with buyer and seller account concerns, and mediated disputes between members. Delivered high-quality customer service and issue resolution.
  • Customer Service Representative

    Sitel Philippines (FDC Account) · 2010 — 2012
    Handled customer concerns with a focus on retention strategies, ensured accurate account documentation, and maintained customer satisfaction while adhering to company policies.

Skills & Expertise

Education

  • Bachelor of Science in Secretarial Administration
    University of the Cordilleras
  • Associate in Junior Secretarial
    University of the Cordilleras
  • High School Diploma
    Baguio City High School – Loakan Annex

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