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Mariel I. — Mid-Level Customer Service and Technical Support Specialist from Philippines

Mariel I.

Mid-Level Customer Service and Technical Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Mariel I. is a dedicated professional with over five years of experience in sales, customer service, and technical support. At Full Potential Solutions, she served in a dual role of Technical and Sales Support, providing customer service while troubleshooting connectivity issues and managing customer accounts. Her role involved delivering Value Added Services tailored to customer needs. Before this, at VXI Global Solutions, Mariel focused on account and bill management, effectively resolving billing concerns and troubleshooting technical connectivity issues. Earlier, as a Team and Assistant Manager at Philseven Corporation, Mariel gained pivotal leadership experience, managing store operations, conducting audits, and ensuring seamless communication with management. Her linguistic skills include proficiency in English, enhancing her strong communication capabilities. Mariel is also well-versed in utilizing project management tools and has a background in web and graphic designing.

Experience

  • TECHNICAL/SALES SUPPORT

    Full Potential Solutions · 2025 — 2026
    Provided customer service and technical support by troubleshooting connectivity issues and managing accounts. Developed value-added services based on the specific needs of customers.
  • TECHNICAL/ CUSTOMER SERVICE

    VXI Global Solutions · 2022 — 2025
    Handled account and bill management while troubleshooting connectivity problems. Resolved billing issues and monitored account statuses.
  • TEAM MANAGER/ ASSISTANT MANAGER

    PHILSEVEN CORPORATION (7/11) · 2021 — 2022
    Oversaw daily operations and team leadership in the sales area after being trained and promoted to Assistant Manager. Managed audits such as bookkeeping, account audits, quality audits, and sales audits to ensure compliance and accuracy, while processing and analyzing audit data using Excel. Maintained communication with 7-Eleven management via Gmail for effective reporting and coordination, and supervised team performance while guiding staff to uphold sales standards.

Skills & Expertise

Education

  • General Academic Strand
    La Filipina National Highschool · — — 2020

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