Mariela A.
Mid-Level Commercial Operations and Customer Experience Specialist
Open to offersNew to PlatformAbout
Mariela P. is a seasoned professional in Commercial Operations and Customer Experience with substantial international exposure in Argentina and Denmark. She holds a degree as an Analyst in Business Commercialization and Management from Universidad de Palermo and as an Analyst in Systems from Instituto San Roque. Her expertise covers a wide range of areas including commercial operations, customer support, business operations, and administrative coordination. Mariela has proven capabilities in supporting sales performance through structured reporting, CRM/ERP systems, and process optimization. She has successfully overseen wholesale sales operations, coordinated national commercial activities, and implemented ERP processes while training personnel. In her role at Volkswagen Argentina, she developed marketing strategies and managed customer satisfaction reports. With advanced proficiency in Microsoft Dynamics GP and HubSpot, Mariela's work is characterized by her focus on operational excellence in corporate and multinational environments.
Experience
Supervisor of Commercial Operations
nullManaged wholesale sales operations and commercial reporting. Coordinated national commercial activities and implemented ERP processes while training staff. Oversaw customer service and complaint resolution, providing support to management through analysis and reporting.Coordinator of Marketing and Customer Service
Volkswagen ArgentinaOversaw customer service coordination and complaint management. Developed marketing strategies aligned with business objectives and prepared satisfaction and performance reports. Managed supplier relationships and internal stakeholders.Sales Coordinator / Commercial Roles
IDEA / Philips Avent / RE/MAXFacilitated coordination of commercial teams and consultative sales. Worked on the development of commercial strategies and client management. Prepared reports and tracked performance indicators while focusing on client acquisition and retention.Administrative Support and Customer Service
Various CompaniesProvided internal and external customer service. Managed complaints and coordinated services while administering databases and reports. Offered administrative and marketing support.
Skills & Expertise
Education
- Analyst in Marketing and Business ManagementUniversidad de Palermo
- Systems AnalystInstituto San Roque