Mariela T.
Junior Data Entry Specialist
Open to offersNew to PlatformAbout
Mariela T. is a seasoned Customer Service Representative and Data Entry Specialist based in Calumpit, Bulacan, Philippines. She worked at ITECH Hub PH from June 2024 to January 2026, where she efficiently processed and managed large datasets using advanced Excel functions and improved data workflows to increase efficiency. Her role required strict adherence to data security and confidentiality protocols. Later, at Concentrix SM Megamall from February 2026 to June 2026, she managed up to 100 calls and emails daily using Zendesk, maintaining detailed customer records with CRM tools. Her problem-solving skills shone as she handled complex issues and improved customer interactions. From June 2026 to August 2026, Mariela refined her data handling expertise at Salem Seats LLC, resolving product support inquiries and training new team members. Equipped with a Bachelor of Science in Tourism Management, Mariela combines her technical skills with strong communication abilities, making her a valuable asset in the customer support domain.
Experience
Customer Service Representative
ITECH Hub PH · 2024 — 2026Managed and processed large datasets utilizing advanced Excel functions. Ensured high accuracy in the extraction and entry of numerical and textual data into databases. Optimized data workflows, preparing audit reports while adhering to strict data security and confidentiality protocols.Customer Service Advisor 1
Concentrix SM Megamall · 2026 — 2026Handled daily management of up to 100 inbound calls and emails via Zendesk, resolving customer issues and processing transactions. Utilized CRM tools to maintain customer records and history, ensuring personalized service. Appropriately escalated complex inquiries and applied QA feedback to meet performance criteria, assisting customers with purchasing decisions, refunds/exchanges, and service requests.Data Entry Specialist
Salem Seats LLC · 2026 — 2026Addressed account inquiries, provided product support, and resolved service issues. Effectively de-escalated challenging customer interactions while maintaining a positive rapport. Conducted training for new team members on product knowledge and internal database systems.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementColegio De Calumpit INC. · 2022 — 2024
- General Academic StrandCalumpit National High School · 2021 — 2022
- Science, Technology, Engineering and Mathematics StrandLa Consolacion University Phillippines - Malolos · 2020 — 2021
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