Marielle V.
Mid-Level Real Estate Virtual Assistant
Open to offersNew to PlatformAbout
Marielle V. is a seasoned professional specializing in financial and real estate virtual assistance. With a Bachelor of Science in Accountancy from the University of Mindanao and a Bachelor of Entrepreneurship from Ateneo De Davao University, she has established her expertise in multiple business domains. At Timeless Funding, she served as a Loan Underwriter, utilizing skills in Loan Underwriting and Risk Assessment to evaluate company financial standings and assess default risks using NYSCEF court records. With her role at ResolvedCX, Marielle demonstrated excellence as a Real Estate Virtual Assistant, overseeing market operations across seven U.S. cities. She utilized tools like Zendesk for managing post-checkout cleaning schedules and inspections. In her diverse roles, Marielle has honed her competencies in Customer Service, effective communication via CRM systems, and vendor negotiation, further highlighted by her contributions to telecom cost optimization projects.
Experience
Loan Underwriter
Timeless Funding · 2026 — 2026Verified the financial standing and default history of companies by utilizing NYSCEF court records. Classified funding positions as Merchant Cash Advances (MCA) or traditional loans to identify the correct underwriting approach. Analyzed revenue patterns and cash flow trends to determine eligibility before offering funding.Real Estate Virtual Assistant
ResolvedCX · 2022 — 2025Handled Airbnb guest complaints by assessing the validity of claims and communicating approved charges to the Market Operations team. Transitioned to managing turnover operations across seven markets, coordinating cleaning schedules and task tracking through Zendesk. Collaborated with inspection teams to document missing items and confirm readiness for the next check-in.Insurance Specialist
Teleperformance · 2021 — 2022Conducted insurance verification and assessed eligibility while managing communication through calls. Maintained data accuracy and documentation, interpreted policies, and resolved problems efficiently.Customer Service Representative
AwesomeCx · 2018 — 2021Provided customer support via email and chat on Zendesk and social media channels. Managed problem resolution and escalations while ensuring effective written communication. Demonstrated empathy and active listening in interactions, utilizing various CRM tools for data entry and documentation.
Skills & Expertise
Education
- Bachelor of Science AccountancyUniversity of Mindanao
- Bachelor of EntreprenerushipAteneo De Davao University