Marife D.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Marife M. is an experienced Customer Service Representative with a demonstrated history in managing high-volume client accounts and handling escalations. Her background includes expertise in Social Media Management, where she manages accounts and content creation using tools like Canva, and she proficiently applies AI tools such as ChatGPT and Claude to enhance research, documentation, and task efficiency. At EXL Company (2024-2026), she was responsible for processing client withdrawal and loan requests, ensuring the precise handling of retirement account transactions. Her role as a CSR Escalation/Supervisor at Tech Mahindra (2022-2023) involved resolving complex customer issues and coordinating with fulfillment teams. Additionally, Marife has taught IT subjects as a part-time college instructor, imparting knowledge on fundamental ICT courses while maintaining a full-time position. She holds a Bachelor of Science in Information and Communication Technology from Cebu Technological University, equipping her with essential skills for her field.
Experience
CSR
EXL Company · 2024 — 2026Managed the complete processing of client withdrawal and loan requests, ensuring transactions were accurate and timely for retirement account holders. Acted as the initial contact for client retirement account setups and troubleshooting, addressing inquiries through both inbound and outbound calls. Directly handled client queries related to retirement accounts, maintaining precision throughout processing and account setup.Part-Time College Instructor
Professional Academy of the Philippines · 2025 — 2025Instructed BSIT students on IT topics while working full-time, providing coursework related to the fundamentals of information and communication technology.CSR Escalation / Supervisor
Tech Mahindra · 2022 — 2023Served as the main point of contact for customers facing complex, escalated package issues, ensuring professional dispute resolution while maintaining client relationships. Evaluated team performance and worked closely with fulfillment facilities to resolve escalated cases. Handled customer complaints and inquiries comprehensively, providing prompt and professional resolutions for issues requiring escalation.Stock in Charge / Department Head
Gaisano Grand Group of Companies · 2020 — 2022Oversaw inventory operations at the department level, including receiving, returns, damages, and inter-branch transfers, upholding high accuracy standards. Led a departmental team to consistently achieve sales targets set by upper management. Managed stock control and ensured shipping accuracy, acting as the accountable individual for resolving inventory discrepancies.
Skills & Expertise
Education
- Bachelor of Science in Information and Communication TechnologyCebu Technological University — Argao Campus · — — 2018
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