Marife M.
Mid-Level ESL Tutor
Open to offersNew to PlatformAbout
Marife M. is an experienced Customer Service and Technical Support Representative with a background spanning education, electronics retail, and business process outsourcing industries in the Philippines and Dubai. At Kumon Alabang Hills, she tutored students in math and reading, focusing on ESL learner guidance, structured instruction, and educational progress tracking. Marife’s roles at companies including ServerPlus, SupportNinja, and iQor involved delivering high-quality English communication and documentation across phone, chat, email, and ticketing systems, handling technical concerns, and ensuring client satisfaction for global customers. Her additional experience in retail sales and reservations support further demonstrates her skill in clear product explanations and accurate information delivery, consistently maintaining professional standards across all interactions.
Experience
Technical Support Representative
SERVERPLUS (Remote) · 2025 — 2026Engaged with customers clearly through phone, chat, email, and ticketing systems. Simplified technical processes to enhance customer understanding and exhibited active listening and patience in resolving issues. Ensured accurate documentation of customer interactions.Customer Service Representative II
SUPPORTNINJA · 2020 — 2025Managed inbound and outbound communications with international customers in English, addressing inquiries thoroughly while upholding high standards of service and communication quality.Technical Support Representative
IQOR · 2019 — 2020Provided English-language assistance for device setup and troubleshooting, catering to customers with diverse technical expertise by offering step-by-step guidance.Sales Staff / Receptionist
EMAX ELECTRONICS · 2015 — 2018Engaged with international customers using professional English communication, effectively explaining product features and benefits.Customer Care Representative / Retention Specialist
IQOR · 2014 — 2015Addressed customer concerns with problem-solving skills and empathy, ensuring clear documentation and reporting throughout the process.Reservations Specialist
TELEPERFORMANCE · 2011 — 2014Handled customer reservations through English-only communication channels, providing detailed information regarding policies, pricing, and availability.Tutor / Receptionist
KUMON Math and Reading · 2006 — 2011Guided students in individualized Kumon Math and Reading programs, providing hints and encouragement while observing their work. Graded worksheets accurately and tracked student progress by identifying areas needing improvement and communicating findings to the Instructor or Center Director. Maintained a structured and motivating environment, assisted with lesson preparation, and facilitated parent communication.Sales Clerk
TRAVELER’S DRUGSTORE · 2009 — 2011Delivered courteous service to customers while providing clear explanations of products.
Skills & Expertise
Education
- Bachelor of Science in Commerce Major in Computer ManagementUniversity of Perpetual Help – Rizal
- Bachelor’s Degree in Commerce (Computer Management)Institution not specified
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