Marifel M.

Conducts thorough research to ensure compliance with property registrations across various jurisdictional levels. Executes the registration of properties and oversees related tasks. Investigates property ties with Home Owners Associations by coordinating with collections attorneys and municipal offices, while collecting relevant data such as invoices and previous balances. Reviews documentation, including photographs, to ascertain property occupancy status based on contractor and inspector data. Manages monthly utility bill payments for properties under bank oversight and addresses activation or deactivation of utilities as necessary. Employs analytical skills to contribute to corporate profit objectives. Processes invoices for clients and contractors, along with general administrative duties. Conducts routine assessments of company policies to ensure conformity with regulatory standards and best practices, supports fraud investigations, and identifies risk areas. Recommends improvements to enhance compliance controls and formulates corrective plans to align operations with regulatory requirements.

Streamlines internal audit processes, improving efficiency in identifying compliance issues. Prepares documentation and maintains records for upcoming audits. Monitors compliance with industry regulations, ensuring discrepancies or violations are reported timely. Aids in compiling findings for senior management from investigations into non-compliant activities. Coordinates with multiple departments for incident response regarding identified breaches. Reviews reports related to consumer and client activities, enhancing risk management strategies by identifying and mitigating compliance risks. Collaborates with cross-functional teams for implementing new compliance initiatives and maintains high integrity and transparency standards. Handles accounts and billing tasks, updating customer information and processing payments. Assists customers with service setups and modifications while successfully managing multiple priorities in a fast-paced environment. Provides exceptional chat support, addressing customer issues professionally and delivering high levels of customer satisfaction.

Managed inbound and outbound calls from international customers, addressing consumer and premium inquiries. Performed troubleshooting for technical issues while maintaining high customer satisfaction levels. Demonstrated exceptional time management skills in handling a high volume of calls, minimizing wait times. Prioritized effective problem-solving and empathy in customer interactions to enhance satisfaction. Developed strong client relationships through attentive listening and understanding of their needs, ensuring timely and accurate responses to queries. Offered tailored recommendations based on customer requests while displaying professionalism and high energy in all client dealings.