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Marifer P. — Mid-Level Customer Service Representative from Philippines

Marifer P.

Mid-Level Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Marifer P. is a qualified professional with a Bachelor of Science in Business Management from STI College Novaliches, graduating in 2018. Her career has been marked by diverse roles within the customer service sector. She began her professional journey as a Customer Service Representative at Databolt Contact Solution, where she honed her skills in client interaction and support. At CARO E-COMMERCE COMPANY, she handled chat support, further developing her expertise in efficient communication and problem resolution. At Express Imaging Services, she served as an Insurance Customer Representative, managing call support and showcasing her adeptness in understanding customer needs. Her subsequent role at Alorica Philippines involved working as a Customer Experience Representative for a telco account, offering chat support. Most recently, she utilized her organizational abilities as a Virtual Assistant at Beehive Adaptive Global Services. Marifer consistently demonstrates proficiency in handling customer inquiries efficiently across industries such as telecommunications and e-commerce.

Experience

  • Virtual Assistant

    Beehive Adaptive Global Services · 2023 — 2023
    Supported various administrative tasks and client interactions in a virtual environment.
  • Customer Experience Representative (Telco Account)

    Alorica Philippines · 2021 — 2022
    Delivered customer experience support for a telecom account through chat channels.
  • Insurance Customer Representative (Call Support)

    Express Imaging Services · 2020 — 2021
    Provided support via calls to customers regarding insurance-related inquiries.
  • Customer Service Representative (Chat Support)

    CARO E-COMMERCE COMPANY · 2020 — 2020
    Managed customer interactions through chat support, addressing questions and concerns.
  • Customer Service Representative

    Databolt Contact Solution · 2019 — 2019
    Handled customer inquiries and provided assistance, focusing on effective issue resolution.

Skills & Expertise

Education

  • Bachelor of Science in Business Management
    STI College Novaliches · — — 2018
  • High School
    Primicias National High School · 2009 — 2013
  • Elementary
    Sanbartolome Elementary School · 2003 — 2009

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