Marika P.
Junior Healthcare Customer Service Representative
Open to offersNew to PlatformAbout
Marika P. is a dedicated professional from Antipolo City, Rizal, Philippines, with over two years of experience in the healthcare and customer service sectors. Her expertise spans providing exceptional healthcare customer support through multichannel communication including phone, chat, and email. During her tenure at Carelon Global Solutions, Marika effectively explained claims, benefits, and coverage, verified eligibility, and managed pre-authorization support within a dynamic healthcare environment. She maintained a strong customer-focused approach, skillfully managing multiple customer inquiries simultaneously. Previously, at VXI, she handled retail platform inquiries, addressing promotions and after-sales concerns while delivering customer service excellence. Marika's academic background in Business Administration with a focus on Marketing Management further reinforces her proficiency in client engagement and problem-solving.
Experience
Customer Care Representative
CARELON GLOBAL SOLUTIONS · 2024 — 2026Delivered customer support through various channels including phone, chat, and email. Clearly articulated claims, benefits, and coverage to assist members effectively. Verified eligibility and managed updates for pre-authorization requests. Addressed inquiries professionally while ensuring high service standards. Conveyed complex information in an accessible manner while managing multiple concerns in a healthcare setting.Customer Service Representative
VXI · 2023 — 2024Managed up to 7 chat inquiries concurrently, ensuring accuracy and professionalism in responses. Addressed customer questions regarding promotions and general concerns related to the retail platform. Provided detailed and precise product information while assisting with after-sales support. Focused on delivering prompt and customer-centered responses, effectively multitasking across multiple conversations.
Skills & Expertise
Education
- Bachelor of Science in Business Administration – Marketing ManagementPHILIPPINE WOMEN'S UNIVERSITY · 2017 — 2018
- Bachelor of Science in Business Administration – Marketing ManagementNEW ERA UNIVERSITY · 2014 — 2017
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