Marilou E.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Marilou C. is a seasoned professional with extensive experience in customer service, operations management, and virtual assistance. Her career includes a notable role as a Virtual Assistant / Interviewer at West Park Recruitment, where she conducted interviews for Care Assistant applicants in the UK and coordinated with recruitment staff. Previously, she excelled as a Customer Service Representative at DCS Communication, managing order processing with precision, and at Ringcould-Amazon Merchant, where she handled complex customer interactions and merchant account management. Marilou's background also includes teaching English as a second language at 51Talk, highlighting her adeptness in communication and education. Earlier in her career, she served as an Operations Manager at Amorson King Bro Corp, overseeing daily operations and implementing cost-reduction strategies. Her education in Secondary Education and certification in TEFL further bolster her comprehensive skill set, including expertise in tools like Zendesk and Excel.
Experience
Virtual Assistant / Interviewer
West Park Recruitment · 2025 — 2026Conducted interviews for Care Assistant candidates in the United Kingdom and evaluated their communication skills and qualifications. Verified applicant information and managed candidate data entry for tracking purposes. Coordinated with recruitment staff to provide updates on applicant statuses and assisted applicants with scheduling inquiries.Customer Service Representative
DCS Communication - Order Processing Line · 2024 — 2024Handled customer orders with precision, ensuring they were processed efficiently and in a timely manner. Addressed inquiries about order statuses, returns, and modifications while collaborating with internal teams to resolve issues during order fulfillment.Customer Service Representative
RINGCOULD-AMAZON MERCHANT · 2023 — 2024Managed customer inquiries and complaints through phone and email communication. Conducted outbound calls for order confirmations and assisted merchants with their account management needs while resolving product-related issues promptly.ESL Teacher
51Talk · 2023 — 2023Designed and delivered interactive English lessons for non-native speakers, enhancing their language proficiency. Assessed student progress and provided tailored feedback to support their learning, while developing engaging curriculum plans.Customer Service Representative
Delta Media · 2022 — 2023Resolved customer issues efficiently, contributing to a retention increase. Developed customer service protocols to improve response times and coordinated customer feedback with the product development team, also utilizing Hootsuite and Canva for social media and content creation.Customer Service Representative
Transcom · 2018 — 2020Provided high-quality customer support via phone, email, and chat, effectively handling inquiries and complaints. Achieved top customer satisfaction ratings by leveraging problem-solving skills and training new hires to boost team knowledge retention using Zendesk.Field Officer
Sonamor Blue Dragon · 2016 — 2018Conducted field operations while ensuring compliance with company policies. Analyzed data to enhance service efficiency and collaborated with various departments to improve operational processes.Operations Manager
Amorson King Bro Corp · 2011 — 2016Oversaw daily operations, ensuring efficient workflow in accordance with company policies. Led a team of over 20 employees, focusing on training and performance evaluations, while implementing process improvements to reduce costs and utilizing Outlook and Calendly for scheduling.
Skills & Expertise
Education
- Bachelor of Secondary Education - EnglishGGCAST · 2008 — 2010
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