Marilou A.
Senior IT Channel Account Manager
Open to offersNew to PlatformAbout
Marilou A. is an experienced Channel Account Manager at Crossroad Solution Consulting Inc, where she has worked since 2015 managing the sale and distribution of IT products through VARs and channel partners in the Philippines. Her proven expertise in IT product sales spans solutions such as ITSM, Endpoint Management & Security, CRM, Patch Management, Mobile Device Management, Privilege Access Management, and Identity Access Management. Marilou’s scope includes business development, market research, client acquisition, and leading sales teams to achieve targets. Prior to this, she held client-facing and business development roles in Singapore’s technology, call center, and financial sectors, with a focus on B2B campaigns for global technology brands and outbound-inbound sales for Asia Pacific and US markets. She holds a BS in Computer Science from National University.
Experience
Channel Account Manager
CROSSROAD SOLUTION CONSULTING INC · 2015 — PresentManages product sales to both new and existing VARs, Channels, and clients, including pitching products and services. Maintains ongoing relationships and conducts market research to identify new leads and target organizations. Initiates contact with potential clients through email and phone, coordinates new marketing initiatives, and prepares PowerPoint presentations and sales displays. Executes Cold Calling for lead generation, develops sales goals for the team while providing training and support to team members, and organizes events to introduce products. Handles IT products such as ITSM, Endpoint Manager & Security, Patch Management Tool, Mobile Device Management, CRM, Privilege Access Management, and Identity Access Management.Business Development
CROSSROAD CONSULTING PTE LTD · 2009 — 2015Engaged in business development activities for the company, focusing on expanding business opportunities and managing client relations.TELEMARKETING EXECUTIVE
RAJIB ENTERPRISES PTE LTD · 2008 — 2009Performed telemarketing tasks for the company, reaching out to potential customers and managing communications.CUSTOMER ACQUISITION OFFICER
EFUSION SOLUTIONS · 2007 — 2008Handled sales enquiries using suitable methods and made sales calls to existing and prospective customers of a financial institution. Responsible for cross selling banking products and delivering prompt service, ensuring sales targets were consistently met and that completed sales were properly processed and accepted by the bank.PROJECT TEAM LEADER
INCALL SYSTEMS · 2006 — 2007Oversaw outbound data profiling for SAP and SAS, and managed lead qualification and lead generation campaigns for Intel and Lenovo. Supervised seminar and event registrations for Citrix, SAP, and IBM (both outbound and inbound), responded to pre-sales inquiries and customer service hotlines for Lenovo, and coordinated calls with clients across the Philippines, Malaysia, Singapore, Australia, and New Zealand.CAMPAIGN SUPERVISOR
INFLUENT (Call Center) PHILS. INC. · 2004 — 2006Supervised call center campaigns exclusively for US clients.CALL CENTER AGENT
EVOX CONTACT SOLUTIONS · 2004 — 2004Managed customer calls and provided support within a call center setting.FRONT DESK CLERK
Nature’s Way Aroma Therapy Salon · 2003 — 2003Served as front desk clerk, performing administrative tasks and assisting clients.CUSTOMER SERVICE REPRESENTATIVE
Influent (Call Center) Philippines Inc.Worked as a customer service representative handling client communications in a call center environment.
Skills & Expertise
Education
- BS COMPUTER SCIENCENATIONAL UNIVERSITY · — — 1999
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