Marilyn G.
Mid-Level Insurance Claims Team Leader
Open to offersNew to PlatformAbout
Marilyn G. is an experienced professional with a background spanning the engineering supply, insurance claims, and property services industries. As a Store Manager and Admin Officer at Willaire Engineering Supply and Services, she managed daily operations, employee supervision, and procurement from domestic and international vendors, focusing on inventory control and cost-saving measures to increase profitability. Previously at AIG Shared Services, Marilyn advanced from Life and Accident Claims Examiner to Team Leader and Senior Quality Analyst, where she led cross-functional teams, enhanced workflow processes, developed training materials, and implemented rigorous quality protocols to support life and accident claims, driving improvements in customer satisfaction and process efficiency. Earlier, at ADEC Solutions Inc., she served as a Title Examiner, managing complex title discrepancies and providing accurate reports. Her core competencies include inventory management, procurement, quality analysis, claims examination, and process improvement within fast-paced, customer-centric business environments.
Experience
Store Manager (Family Business)
Willaire Engineering Supply and Services · 2019 — 2025Oversaw daily store operations and ensured a safe environment for both customers and employees. Conducted inventory control, managed cash handling, and handled opening and closing procedures. Procured supplies from domestic and international vendors. Addressed customer complaints to maintain client relationships, supervised store staff, and implemented measures to control costs and streamline inventory management.Admin Officer for Engineering Side of the Business (Family Business)
Willaire Engineering Supply and Services · 2019 — 2025Coordinated business correspondence through phone and email communication. Managed procurement of materials and equipment from both domestic and international suppliers for ongoing projects. Prepared client quotations, created billing documentation, and supported collections activities. Assisted with transportation needs for collectors and tracked sales, collections, and expenses for accounting purposes.Team Leader, Life and Retirement Claims
AIG Shared Services · 2016 — 2019Resolved issues related to customer service by providing immediate solutions for life and retirement claims. Increased team effectiveness by modifying workflow processes and clarifying performance requirements. Managed employee relations through communication, coaching, and training while participating in strategic planning with senior management.Senior Quality Analyst, Life Claims
AIG Shared Services · 2014 — 2016Implemented testing protocols to improve product quality and identified improvement areas for life claims. Assisted in developing departmental budgets and allocating resources. Coordinated efforts with cross-functional teams to achieve project timelines and contributed to reducing customer complaints by investigating root causes and initiating corrective measures.Subject Matter Expert, Life and Accident Claims
AIG Shared Services · 2009 — 2014Provided mentorship for junior staff, formalized knowledge sharing practices, and developed training materials to enhance team skills. Worked on streamlining operational procedures for greater process efficiency within life and accident claims.Life and Accident Claims Examiner
AIG Shared Services Business Processing · 2006 — 2009Processed life and accident claims with attention to confidentiality, verifying sensitive personal and financial information. Examined and validated medical bills within the claims process, attended team meetings to resolve claims management issues, and adopted strategies to expedite claims handling.Title Examiner
ADEC Solutions Inc. · 2002 — 2006Reviewed property records and legal documentation to verify titles, negotiated solutions for title discrepancies, identified risks during examination, and delivered timely, accurate title reports to support property transfers.
Skills & Expertise
Education
- Bachelor of Science, Computer ScienceUniversity of Perpetual Help Rizal– Calamba, Campus · — — 2001
Interested in this professional?
Sign in as an employer to save this profile or invite Marilyn G. to a job.
Sign in as an employer